The Harlequin Surgery

I am very happy & satisfied by the service provided. The jabs for Covid were excellent.

The receptionists are brilliant. I can’t say the same for the way drs are still phoning people and making diagnoses over the phone.

I have always found the receptionists to be very helpful

During covid, it has not been possible to go in. It has been difficult to make an appointment. Phones ring, and it takes multiple calls to get into the queue, the message is that the lines are so busy, that the queues are closed. Getting a same day appointment is hard. I needed to collect a letter last week, and it was difficult to communicate through the in intercom. I overheard a lady trying to get some help for her husband who was dying. She said one of the Drs had told her if she needed anything to speak to a specific Dr, however the receptionist didn't listen to her or sound very empathetic. The lady was clearly distressed and what I witnessed wasn't very kind care or communication. However some of the Drs and staff have been supportive in the past. It would be good if there was consistently this level of service.

Impossible to see a GP, unless it is via video

For almost a decade I had on my record that they suspect I have rheumatoid arthritis and I was not made aware until I received a print off of my record to go to a&e with during pregnancy. This meant no referral was ever made. I have recently had an x ray that shows degeneration in my knees (gp failed to call to tell me this, I had to call myself) and was told I need a referral. I called as I had not received an appointment in the advised timeframe and that’s because they failed to make the referral. Not only do I now have to wait again in a considerable amount of pain, I have to question if this would even have happened if they referred me when they suspected it when I was 11. I am now 25 potentially waiting for knee replacements because they can’t even make a referral properly

Before shutdown I had nothing but good service from my GP. Since shutdown I'm very disappointed that I have been denied face to face appointment have been in a lot of pain since January 2020.

They have been brilliant during the pandemic. Telephone consultations are so much better, and they call when they say they will

Very good

Tried to get an appointment the recorded message is so long, Once that's finished they tell you what position you are in 30 mins later I was put through to reception told they will get a doctor to call me later Some of us are at work and not allowed to use our mobiles so when I get a call back I can't answer it because after a long wait HOURS I am at work with my phone locked in my locker. They keep telling us the NHS is open NO ITS NOT.