The Harlequin Surgery
Feedback Rating
Based on 36 reviews
Reviews (36)
Very helpful
September 14, 2021
I have always found the receptionists to be very helpful
Getting a same day appointment is hard.
September 14, 2021
During covid, it has not been possible to go in. It has been difficult to make an appointment. Phones ring, and it takes multiple calls to get into the queue, the message is that the lines are so busy, that the queues are closed. Getting a same day appointment is hard. I needed to collect a letter last week, and it was difficult to communicate through the in intercom. I overheard a lady trying to get some help for her husband who was dying. She said one of the Drs had told her if she needed anything to speak to a specific Dr, however the receptionist didn't listen to her or sound very empathetic. The lady was clearly distressed and what I witnessed wasn't very kind care or communication. However some of the Drs and staff have been supportive in the past. It would be good if there was consistently this level of service.
Impossible to see a GP
August 9, 2021
Impossible to see a GP, unless it is via video
Failure to refer
June 11, 2021
For almost a decade I had on my record that they suspect I have rheumatoid arthritis and I was not made aware until I received a print off of my record to go to a&e with during pregnancy. This meant no referral was ever made. I have recently had an x ray that shows degeneration in my knees (gp failed to call to tell me this, I had to call myself) and was told I need a referral. I called as I had not received an appointment in the advised timeframe and that’s because they failed to make the referral. Not only do I now have to wait again in a considerable amount of pain, I have to question if this would even have happened if they referred me when they suspected it when I was 11. I am now 25 potentially waiting for knee replacements because they can’t even make a referral properly
Since shutdown I?m very disappointed Harlequin surgery
April 17, 2021
Before shutdown I had nothing but good service from my GP. Since shutdown I'm very disappointed that I have been denied face to face appointment have been in a lot of pain since January 2020.
Brilliant
April 14, 2021
They have been brilliant during the pandemic. Telephone consultations are so much better, and they call when they say they will
Very Good
April 11, 2021
Very good
When I get a call back I can't answer
March 22, 2021
Tried to get an appointment the recorded message is so long, Once that's finished they tell you what position you are in 30 mins later I was put through to reception told they will get a doctor to call me later Some of us are at work and not allowed to use our mobiles so when I get a call back I can't answer it because after a long wait HOURS I am at work with my phone locked in my locker. They keep telling us the NHS is open NO ITS NOT.
The doctors are no longer seeing patients
February 5, 2021
The drs are no longer seeing patients yet the receptionists send out texts to make appointments, but you only get to speak to a triage nurse, who doesn’t look at your records. I have really bad piles and consequently have to take dolculax every day, I have been having the capsules for more years than I can remember, then they got that bad with bleeding I had to have extra help with suppositories and extra laxatives which my gp gave me on prescription (I’m 68). But when I asked for a repeat prescription, I was told by the triage nurse that I would have to purchase these from the chemist has the drs no longer prescribed laxatives on prescription
Funny, I still get my repeat every month and guess what yes I have 100 dolculax capsules. I really don’t get it, I could really do with seeing a gp face to face for them to let me know that I haven’t got anything underlying had I’ve been suffering for over 12 months now.
Funny, I still get my repeat every month and guess what yes I have 100 dolculax capsules. I really don’t get it, I could really do with seeing a gp face to face for them to let me know that I haven’t got anything underlying had I’ve been suffering for over 12 months now.
My wife has been suffering for months
December 7, 2020
My wife has been checked and they say have a blood test next week she was 10 stone now she is 8 and a half stone she is not eating and falling to sleep surely she needs to be hospitalised