The Harlequin Surgery

Takes me a long time to get through to them. They are a pain. I thought maybe one of the nurses would call me but no.

They are good they deliver my medication, new eye drops for my eyes that I have to take at night. They are good.

They can squeeze me in. when I go there physically you stand a better chance to get an afternoon appointment. The phone is inundated but they offer a call back service for an appointment.

Still awaiting to see someone about my feet. I have little feeling in them.
The last check up was in April with the doctor. There is an issue of there not being many chiropodist. I am still awaiting for a treatment. I used to go every 3-6 weeks before and not getting to a private chiropodist is an issue for me especially with me being diagnosed with disability.
Would like to see more Chiropodist on NHS like before as it is not always possible to pay privately especially if you are on low income.
I have had to go to the GP 5 times to see if the doctors who I have been advised to see is available, only to be denied access to see him.
Instead a receptionist came out to visit me and provided the medications. I later complained to the practice manager but not heard anything of it.

Over the years they have been so nice & helpful. Its so clean and staff so kind.

I am very happy & satisfied by the service provided. The jabs for Covid were excellent.

The receptionists are brilliant. I can’t say the same for the way drs are still phoning people and making diagnoses over the phone.

I have always found the receptionists to be very helpful

During covid, it has not been possible to go in. It has been difficult to make an appointment. Phones ring, and it takes multiple calls to get into the queue, the message is that the lines are so busy, that the queues are closed. Getting a same day appointment is hard. I needed to collect a letter last week, and it was difficult to communicate through the in intercom. I overheard a lady trying to get some help for her husband who was dying. She said one of the Drs had told her if she needed anything to speak to a specific Dr, however the receptionist didn't listen to her or sound very empathetic. The lady was clearly distressed and what I witnessed wasn't very kind care or communication. However some of the Drs and staff have been supportive in the past. It would be good if there was consistently this level of service.

Impossible to see a GP, unless it is via video