The Hawthorns Surgery
Feedback Rating
Based on 39 reviews
Reviews (39)
Had to get a friend to do it
January 27, 2023
Ringing for an appointment over a month. Have to ring at 8:30 to get an appointment. Which is during school run. Had to get a friend to do it and they ended up being able to book it for me.
Not organised
October 19, 2022
They are not organised. I asked for new patient registration for a newborn, but they gave me an adults form. Filled it in and gave it back with the red book as evidence due to backlog getting his birth certificate. Registered around 4 weeks old. Phoned them up at 8 weeks old for immunisations and my own 6 week check up. They said they'd contact by the time he was 12 weeks old, but they never did because his registrations was pending. They did not communicate this with me. Told me they could not register him until I had the birth certificate. Now he's a month behind his vaccinations.
Its not accessible. Do not allow pushchairs into the building and antenatel is up a flight of stairs.
Its not accessible. Do not allow pushchairs into the building and antenatel is up a flight of stairs.
Don't always see own doctor
October 10, 2022
It was really good before the pandemic, you can get same day appointments but waiting times on the phone have quadrupled. And you don't always get to see your own doctor.
Systems our of control
October 7, 2022
Hard, can't get through, phone at 8:30am and I'm number 15 in the queue. Normally all appointments are gone so I say it's an emergency and they give me an appointment over the phone, then if it's an emergency they call you to come in. The systems gone out of control years ago.
I like it
October 3, 2022
I like it because next month they are sending me to the hospital for having my gallstones taken out.
Difficult to access them
September 30, 2022
They didn’t tell you where you were in the queue had to move. Difficult to access them.
Doctors and nurses are great
September 29, 2022
It’s difficult to get an appointment but once you pass the reception staff, doctors and nurses are great.
Nice and helpful
August 30, 2022
The doctors are nice and helpful however booking an appointment is difficult and a nightmare as most appointments you can only book on the day so you wait in a phone queue at 8am or wait in person which is difficult to do with my job.
Very poor appointment system
June 23, 2022
In phone queue for an hour then get cut off then have to try again following day then same experience
You have to wait for at least 45 minutes.
April 20, 2022
Its horrendous to get through to them. You have to wait for at least 45 minutes.
