The Hawthorns Surgery

Pre Covid it was pretty good. Since covid it has utterly and totally lost the plot!!

Although difficult to get an appointment surgery I seem to be able to get the service I need at the time.

When I’ve been able to get an appointment I have always received very good care it’s often very difficult to get appointments though.

Very long waits on the phone.

Absolutely dreadful - although nothing much worse than normal; when attempting to secure an appointment. In 10 years of being at this surgery, I can count on one hand the amount of appointments that I've had! It is almost impossible to secure an appointment on-line, more so recently. Forcing me to resort to using the antiquated telephone service, calling at 8.30 am on the dot waiting on hold for 55 mins, only to be told there are up to full capacity and suggest I contact 111, upon doing so, they referred me back to the surgery with a instruction that I needed a Dr allocation within 2 hrs, another 40 minutes wait on the phone, to be told not possible and referred me back to NHS (quite unbelievable) Eventually, the receptionist offered me the Badger Clinic contact details (who were absolutely fabulous and most accommodating. I had reason to also contact the surgery for results for an Ultrasound - this time i was keep waiting 1.5 hours on one day and then 60 minutes the following day!

Haven’t had a great experience. When I’ve needed referral from my GP as recommended by FTB, I have found they are dismissive. Stereotyping and not fully understanding of my situation. Staff may need some training around Autism awareness.

Our treatment is very good. However, getting an appointment with our own named GP entails quite a wait now. I feel GP's are now over stretched and require to do many other roles.

We have been with this surgery for 30 years and have never failed to get an urgent appointment when needed even it means waiting at the end of surgery. The staff are always helpful - sure you have to accept which ever Doctor is available but 2 out of 3 we have been seen by our Doctor

I have not seen my own doctor since 2010. Getting an appointment with any doctor within 10 days is impossible. Most practices now adopt the same strategy: "we can only release appointments on a daily basis", good luck in trying to get one.