The Hill General Practice & Urgent Care Centre

The waiting times on the phones can make it hard to get appointments. You get through and then there are no appointments. It's hard work and a long task.

They never pick up the phone at all.

Very terrible, I can never get appointments. I literally have to argue with them for an appointment. My son needs antibiotics and steroids often and we always end up at the Children's Hospital because they won't give them to me. I just face barriers whenever I try to get an appointment.

They're good. I regularly see my midwife there and it's easy to get an appointment, though it's not easy to get a prescription. They don't respond to calls and you end up calling so many times. Today I have planned to visit the surgery to get a prescription sorted. It's so hard to pick it up or get it sent to the pharmacy. There's a problem with them.

Takes too long to get an appointment. The reception staff believe that they know more than the doctor.

I have just visited the practice twice. It’s quite convenient and satisfying. I can get appointments with ease.

It's been quite good, quite quick referral with my pregnancy. It's easy to make appointments. Depending what time you call can take a while to get through but you do get appointments.

They are good, I call them in the morning and they give me an appointment.

It's hard to get appointments, there are long waits on the phones to get through to reception to make an appointment.

I am so pleased the way they work. Very good team of professionals.