The Hill General Practice & Urgent Care Centre

My 5 year old daughter developed anxiety and ticks and many other problems during last years lockdown but we have been told she will just grow out of it in teenage years, I'm very upset how differently mental and physical problems are dealt with,everyday is a struggle for our daughter and us but we have had no help from anyone

Poor ... unable to get an appointment as need to phone in on the day and when I do it's forever busy and on hold for an hour or so! So I've got into the habit of getting 3 mobile phones belonging to my children and phoning from each one of them to see which one goes through first! Ridiculous! Can only do this on a Saturday as in the weekdays I'm working so all this morning phones calls is so biased for working people who don't get a fair chance of accessing the service needed. We should be able to pre book not phone on the day service only. I rarely use doctors but when I did I had to go private instead as the waiting list for getting a diagnosis for my knee would be 6 weeks ... and this is only diagnosis not even treatment! So much for the rhetoric of getting seen early so the treatment can be more effective! How can we get treated early if we can't even be referred to an mri scan for the diagnosis without waiting a good 6weeks. Instead I was brushed off with I know your young and showing signs of diability factors but due to Covid, waiting times have increased so here is physio whilst you wait even though I mentioned my knee is deteriorating further and affecting my day to day life as a young working mum. I understand Covid may have delayed things but by delaying treatment further is resulting in leaving more people with disabilities that costs the economy and nhs more money then if they had treated patient in the first place. However, I do acknowledge that it may not be the doctors fault but the system they find themselves in but I do believe doctors need to start opening their doors more and seeing patients like before rather then this selected phone triage service... nearly every other profession has gone back to more or less normality (with a few more safety precautions) so why not doctors?
Prize Draw Data

Excellent, well organised and efficient

Parked ok. Well signposted, dealt with efficiently and vaccine administered with minimum fuss.

Doctors are great and friendly

Excellent Doctors, even though I live out of area. I would not change it. They accept out of area patients

The receptionists are not very friendly

I had my COVID-19 injection here and it was very quick and efficient

The doctors don’t seem to take anything seriously, I feel I am always fobbed off and not seen or heard about by issues. Pandemic has caused so much issues nothing seems to be moving forward. Still in pain and waiting referral for scan a year later.

Excellent