The Hill General Practice & Urgent Care Centre

The doctor's surgery is an absolute joke. I was told by the doctor on a phone appt that I would be booked in for an emergency appt on the coming saturday, The receptionist called back at the end of the day and arranged for an appt, I turned up at the surgery on saturday only to be fobbed of and told to go to the surgery upstairs by the gentleman at reception before he even took my details. After a little back and forth he finally decided to look into my details and advised me that the appt was actually booked for 3 weeks in the future.

Hard to get appointments. Doctors are reluctant to give medication, ask you to buy over the counter.

Hard to get appointments. However, friendly staff. Clean GP overall.

I have a good experience with this GP as they help me about appointments and receptionist treats me with respect and dignity.

It is very difficult to get an appointment. The only way is by calling up at 8am.

Rude Staff and poor service. very difficult to get appointment.

My health problem was not explained in detail with me. Very difficult to get an appointment.

Good surgery.

I attended for a free NHS health check. Excellent; very good and friendly staff. Good body language. The person who I saw, I could tell was very perceptive, with a very strong intuition. She was very friendly, had a calming nature and showed an interest in my general health

Appointments are only available at the counter three weeks or over a month later, on the phone you have to call at 8:00am to get an appointment(only for that same day they don't give appointments for the next day),we can wait up to a week before they pick up the phone,calling them everyday!

When I got pregnant the GP didn't even give me a exemption application form to fill until my midwife let me know a month later and gave me the form and told me that my GP has to stamp it and send it for me, when I went to give them, the reception was totally rigid and told me that they don't sign these forms even if was written in big character GP stamp she persisted in said that the midwife has to stamp it, I was deeply shocked and saddened at the harshness in their way of speaking, now here I am with a pregnancy, not exempted for medical care because the GP wouldn't sign the form and the midwife doesn't pick up her phone.

Basically that's not the first time that this happens to me at the hill whenever you need something from them they would very rigid and un-understanding and would not help you. I am going change GP soon, because they are really unreliable.