Tudor Practice Sutton Coldfield

They are good at referring to other services. They have referred me to ENT and physiotherapy.

They tell you that you have to book over the app and the reception cannot help you. The app doesn't work it tells me the info they have doesn't match. The app doesn't work and it's frustrating and takes so long. It isn't even relevant questions that they ask. It needs to be made simpler for people to be able to access it.

Very hard to get an appointment. I spend ages on the phone trying to get through to them.

The best Dr practice! The doctors are amazing doctors. Never had an issue, ok you have to ring at 8am and can be hard to get through but if persistent you will get through. All surgery's with NHS patients are like this. The care is top notch and worth the persistence. I will always and only say great stuff about thus surgery after moving from a bad one and seeing how great this one is ran! Trust me I give it a 10/10

Alright, getting an appointment isn't too bad.

Appointments times in the morning are so hard to get through to book. I wouldn't mind if it was online. I mean they do have the service but not any appointments when you do go on there.

I don't think it is too good at the moment. They seem to have stopped doing face to face appointments. I can't seem to get a future appointment. I can call at 8am but I won't necessarily get through to make an appointment. They restrict the appointments to only ask questions about one thing. I realise time is limited but the whole system needs reorganising.

The GP is very good. During last winter there were no antibiotics because of the shortage due to scarlet fever. So the GP wrote a prescription for both liquid or tablets and put a note to say if liquid was not available to give tablets. She is so clever.

Here we go again. I am now going to have to visit the surgery to get an answer I could have got online but cant find the relevant section

Haven’t seen them in 6 months, no option to go down and see them. It’s so difficult to get an appointment. I need to see the GP so that I can get my hearing aids from hospital but it’s so difficult to contact them.