Tudor Practice Sutton Coldfield

When you get to see them they're really good. They asked me to take picture of the skin cancer I had on my face and then when they got the pictures, asked me to come in. They burnt the skin cancer off. 6 weeks after the procedure they phoned me to ask how it was healing and I said it looked a mess. The doctor sent a picture to another consultant to take a look at . But I think he only done that because they know each other. I also think the doctors use a prescriptive level of diagnosing. They diagnosed me with Chronic Kidney Disease off a blood test. If you are diagnosed with a chronic disease, shouldn't they not want to do further tests to see why.

Not being able to get through, long waits and being cut off.

It has been virtually impossible to get an appointment to see a doctor at this practice since the pandemic. If you ring to make an appointment, you have to start at 8 in the morning and are invariably number 50 in the queue. I have managed to see a doctor once in the last 18 months.

GP’s when seen give good advice. Seem reluctant to offer person to person sessions, want to stick to telephone consultations. Main issue is length of time to book an appointment when you have to hold on phone. Usually at least an hour. Impossible from work. Second issue is unavailablity of future appointments, only ever booksble same day Another issue is prescriptions. Honestly I have no idea where to go to get a repeat prescription. Can’t telephone for one. For me I live close so I drop mine down but how I would do it otherwise I have no idea. It’s a mystery

Long time to answer calls. 72nd in queue. Doctors say they will call back but will not give a time so if you miss call it's tough !

Appalling service. Long queues on the phone. Make elderly people with appointments stand outside in the rain while rude receptionists lock the door and switch off the buzzer

Can't always get through to make an appointment. When able to speak to them to get an appointment after being on the phone 30 minutes or more told no appointments available. When having an appointment it's nearly always with a doctor I've not seen before and can never get an appointment with the main doctor. Some doctors are better than others. One doctor diagnosed one thing but when I went to see another doctor I was sent for test which proved something else.

Excellent practice wide range of services Some times a small wait when phoning but nothing to stressful

A good practice offers a full range of services in the group , can be a small wait when phoning but nothing too strenuous.

Superb and attentive GPs and Nurses . However responsiveness to telephone calls and queuing so much worse sine they joined and became SCCH. Would have been 5 stars prior to merger.