Tudor Practice Sutton Coldfield

It's ok. I've never actually met my gp which considering I have a chronic progressive condition I think is a bit odd. I often have trouble getting through on the phone which is frustrating. I have Babylon gp through work which I tend to use whenever I can as at least I can get an appointment without spending hours on the phone.

In the last two years I have seen a Mark improvement in the service I have recieved.

Excellent, always get an appointment and they're not reluctant to refer or prescribe when necessary.

Triage, telephone service, f2f appointment.

Trying to get 5 times through to organise a flu jab fir my daughter who has a heart condition and been missed of the list. It took 5 calls over 4 hours waiting time and 4 weeks to get the appointment.

Dreadful. Can't get through on the phone. Kept on hold for half an hour then got cut off. Then eventually spoke to a doctor who I had never heard of.

I have regular chest infections, almost impossible to get an appointment face to face. I feel that is needed. But because some is my symptoms are similar to covid no one will see me. I’m isolating I know I haven’t got covid .