Wake Green Surgery

Five star service delivery. Excellent staff and appointment availability.

I was feeling suicidal, and I eventually had to make a complaint to get a phone appointment with a very helpful lady doctor. I then asked for an appointment a few weeks later and had to fight to get one. Receptionists are arrogant with no regard to the patient's feelings/symptoms/pleas.

After second phone appointment, I was left feeling even more depressed due to the total lack of empathy from the male doctor (who I discovered many years ago has no understanding of mental health).

I then rang again this morning, and after waiting 20 minutes for the phone to be answered, spoke to yet another couldn't care less receptionist to ask why the surgery's social prescriber had not contacted me in over four months. I was given no reason as to why and not even an apology, which is what I've come to expect from this surgery.

If it wasn't so difficult to join another surgery I would've left this one years ago. The only way to get anything done is to make an official complaint, which I don't like having to do.

They're no good. I go to them and they just try and refer me to the hospital. It's a never ending cycle.

There's a couple of really good doctors but they're not good at giving information or offering support. They have no understanding of autism. Medical overshadowing happens a lot with autism, you feel fobbed off with it being a sensory issue.

I have recently moved to them and they have been okay so far. Really caring as a service.

Lower than rubbish, couldn't get an appointment. Waste of time so ended up moving surgery.

They are a diabolical surgery. A very poor service provision. The staff are rude and unhelpful.

Quite good, no issues. I can get appointments quickly especially with the new online system. It works well for me. I also see my midwife there. She is very good too. Really happy with the service there.

My issues with them are, the waiting times, I can't get an appointment over the phone. I have to book online which is a rubbish system.

It's easy to get an appointment and the GPs listen to you and provide excellent help and support.