Wake Green Surgery

Please avoid this GP, their negligence and poor morale is dangerous.
1) Doctors make unprofessional judgements on rare or complex conditions; where light reading and listening to the patients with lived experience and advice from specialists would increase their knowledge and confidence.
2)They stalled a surgery of mine by refusing to communicate with the hospital for about 18 months.
3) They refused to monitor and treat several severe autoimmune attacks.
4) Put me at considerable risk by refusing to respond to the government's request for medical information to confirm clinical vulnerability.
5) Refused to record my concerns regarding a life-risking condition. Warned I felt it was going to flare up. Once it flared up refused to provide any help resulting in significant weight loss. Only recorded my condition once the hospital began making a care plan without them.
6) Urgent referral was put through, instead of the usual 2-18 weeks, I waited 3 years+, during this time the GP never checked in on my crisis situation. [see point 8]
7) During the pandemic their doors were closed, their phoneline was broken, they ignored hand-delivered letters, and chose to stop reading emails as they got 'too many' while knowing it was the only way patients could reach them during a global crisis!
8) I had to change GP as it was clear they weren't going to give any support for my health crisis, life-risking condition, urgent referral or the pandemic.
9) I have medical trauma which I disclosed and requested reasonable adjustments for in utilising medical help. This was when they began refusing to carry out any care.

Suggestions: Communication training would help fill a lot of the gaps, they don't need to know everything, they need to know their limitations and how to seek information from their peers, specialists and their patients. Also training on medical trauma, LGBT+ friendly care, implicit racial and gender bias, health crises, and long-term conditions.

Brilliant, can get appointments. I went yesterday saw the doctor in person, doctor listens to me.

They're not very good, they don't see people face to face. They do a lot over the telephone. Needed to see people face to face to be able to gauge how someone is feeling so they can talk to you about other things.

GP is useless because we can’t see him even after months.

Tried to register with the GP for temporary registration at least 4 different times over few months each time they claimed they had lost the registration form

I left the practice because they were so hard to communicate with. I got used to them regularly failing to act on email prescription requests, and would typically have to go in person to the surgery to sort things out. I did get an appointment with a Physician Associate about my eczema. She told me the Dermatology Department had long waiting lists so she would just seek advice from them and with luck they might want to se me. I asked around and found other dermatology departments had much shorter waiting lists and phoned to ask if I could be referred there instead. The switchboard staff said they would pass teh message on to the secretaries. I phoned each day that week - no information. I had such serious symptoms that I phoned 111 and got a telephone appointment with Wake Green. I checked with the receptionist after several hours had elapsed as to whether a call was booked - yes it was. And they advised me to raise the issue of a referreal to another hospital with the GP. When he did phone, he dealt with my original concern by advising me to book blood tests with the nurse. Concerning a referral elsewhere he was adamant that I should stick with UHB as a request for advice had already been sent; we might as well wait and see what they had to say, and could deal with it when I gotmy blood results; a referral would take 2 weeks in any case. I was so angry that he was so indifferent to finding me an appointment where I would be seen quickly that I decided to change practices. Over a week later, I got a notification dated 31 May (5 days/3 working days after this phone consultation) that I had been referred to the dermatology department that I had requested. If Wake Green only had the means to communicate with me when I tried to communicate with them things might have gone a lot better. As it is, I've moved to a practice which does keep in touch with me, which actualy seems to care that I should have good and timely care. People do get used to poor service, and I certainly had.

They are very dismissive and not interested in listing and resolving your issues.

During Covid impossible to get a phone appointment. It has improved now.

I don’t have any complains but they are not offering any face to face appointments. They are only offering only telephone appointments.

Automatic check in screen was not working, however nurse was very good and helpful.