Wake Green Surgery

The GP is alright . They don't administer medication. It's known for not getting an appointment with them. I go for yearly health checks. Sometimes I miss them by about 6 months.

Quite good. Telephone first than triage queues makes quite quickly and get an appointment pretty much straight away.

Managed to make an appointment and be examined. The problem started 6 months ago. I had a telephone appointment initially and was misdiagnosed on the call which is why I think the GP saw me face to face.

Lack of communication, They don’t pick the phone at all.

They transferred me to the green, we can now take our face masks off. He's done us some favours and helped us with getting off the alcohol. I haven't drank anything in 8 weeks.

Sorry I’m late feeding back about this. I think my Mom received texts on 3 days in the week before Christmas basically saying not to contact the surgery because they couldn’t cope.

Used to see same doctor for 37 years, now you can’t. No one picks up the phone, poor elderly people they’ve forgotten about. Get an appointment over the phone too stressful process, they need to bring back face to face appointments.

Not always the best. Some days I have problem with my memory usually they send a message for when my appointment is due. Last appointment was for digestive thing, arrived at the surgery booked it on computer and waited 45 mins. Asked receptionist why they hadn’t called and they said they didn’t know. Tried to call the doctor but after no answer I ended up leaving. Feel like I am not being taken seriously.

It took 3 weeks for me to get a telephone consult with the doctor. Then after this they asked me to come into the surgery and waited a week or so for that appointment. The doctor googled something in front of me which didn't inspire me or give me much hope for the treatment or diagnosis.

Not getting appointments, do get phone calls back. Kept on hold for a 45 minutes, when you are ill with back pains.