Wake Green Surgery
Feedback Rating
Based on 89 reviews
Reviews (89)
symptoms Ignored & samples not checked
September 17, 2018
We have family history of Crohns syndrome and my son had symptoms so we asked numerous times to get him referred to specialist, doctor refused. About one year later I called doctor to visit at home as my son was so ill he could not move. Doctor called ambulance straight away and son was taken to hospital and diagnosed with Crohns syndrome. Untreated Crohns can develop into cancer so this was a concern for us. Took my daughter to GP as she had urine infection symptoms. GP gave antibiotics without checking the urine samples I asked GP to check the urine sample but GP just said he doesn’t need to as he can see she has a an infection because my daughter has special needs and lots of other symptoms. I wanted him to check her urine sample but doctor refused. They are too lazy and arrogant to not check samples to be certain
Good service
August 3, 2018
The service itself is very good, it’s just so hard to get a timely appointment!
Good Surgery
June 5, 2018
Good Surgery
Repeat prescription service and wait is dire
December 11, 2017
I have a mental health disability and I have so many problems getting a repeat prescription. The email service was removed (which was awful) and now they have an online system (which is ten times worse). My medication is never ready on time. I can request in surgery but I do work and can't often get there. I have now been told they haven't got my online request. I don't know how the medication can't be automatically requested. I feel like crying. The wait for a GP is ridiculous and getting an appointment if you work is diabolical. Overall the staff are friendly but the service is sadly lacking. I have also had hip pain for years and I'm no nearer a resolution. I never get sent for a scan.
Deliberately make access to the practice.
December 5, 2017
Terminated a call after waiting 19mins.
On previous occasions: 17mins/09mins/23mins. Sections of there website deactivated, so as to make there job easier for the practice.
Website so badly designed - very difficult to read - script almost non-existent.
An auto appointments register which completely ignores your arrival login. An appointment made for 11:50am didn't happen. I was eventually seen after two patients had been seen after my turn, at 12:34pm. The Doctor, who apparently knew I'd been missed, chose to attend to patients after my turn.
Subjected to a mindless 'jingle' which plays repeatedly while being kept in a phone queue, only adds to the negative attitude of the caller if he is successful in speaking to someone...!
On previous occasions: 17mins/09mins/23mins. Sections of there website deactivated, so as to make there job easier for the practice.
Website so badly designed - very difficult to read - script almost non-existent.
An auto appointments register which completely ignores your arrival login. An appointment made for 11:50am didn't happen. I was eventually seen after two patients had been seen after my turn, at 12:34pm. The Doctor, who apparently knew I'd been missed, chose to attend to patients after my turn.
Subjected to a mindless 'jingle' which plays repeatedly while being kept in a phone queue, only adds to the negative attitude of the caller if he is successful in speaking to someone...!
Trying to get an appointment causes me stress
November 24, 2017
I have been with this surgery for years and have monthly positive experiences of the care offered - however trying to get an appointment and causes me stress. Health care professionals - asking me if I'm pregnant - PLEASE STOP!!!
good telephone advice
October 2, 2017
great access to same day advice when you don't need an apointment- I have used it twice since registering
organised my prescription when needed
organised my prescription when needed
Helpful
April 13, 2017
They offer the option to speak to GP on the phone, which is great if no appointments available.
Managed to get to discuss problems
November 10, 2016
Reception did their best and doctor listened well. I had some choices and was offered a nurse follow up
Not very private but other than that it's good
October 7, 2016
Staff not very good at maintaining patient privacy in reception area however the medical care is always very good.
