Wake Green Surgery

Thank you for your feedback regarding appointments, we are trying to release appointments on the day, up to two days ahead and up to 3 weeks ahead. I will pass your comments back to the partners.

Thank you for the positive feedback I will share this with the team

I am sorry to hear that you are experiencing problems with the prescription system. In order for us to investigate and improve this service for you it would be useful if you could contact surgery and talk to Katie our patient services manager or Sunny the pharmacist who will investigate your concerns.

I am sorry to hear that you have experienced long periods of waiting on the telephone. We have been experiencing some issues around staffing levels which we are working to resolve.

The web site is currently under review i will share your feedback with current supplier.

We have encountered some problems with the new check in system and have tried to ensure that there is signage to help ensure the process is completed. We hope that when we have resolved the staffing issues we will be able to provide extra support at the check in screen to ensure everyone is happy using it.

I am sorry that you find the appointment system difficult - It is constantly under review. We have various types of appointment available not just face to face and we also have a nursing team with a vast range of skills that can see patients. If you require further information or experiencing difficulties with appointments please talk to Katie our patient services manager who may be able to offer advice or assist in resolving the issue.

Thank you for the positive feedback. It is always good to hear when a service has worked well.

Thank you for taking the time to leave your positive feedback.

Dear Jenny,
Thank you for taking the time to register your comments.Our team is always delighted to receive any positive comments and I will feedback during staff training.
Philippa Daniell.

Thank you for taking the time to highlight your concern. We are aware that our building does not facilitate privacy at reception. Nevertheless we have tried to put up appropriate signs to indicate that you can ask to speak in a more private location if you need to. We have also highlighted a need for reception privacy in our building improvement plan. We will consider some temporary measures to help the situation.
We were pleased to note that you were able to make a positive comment regarding your medical care.
If you wish to play a more significant role in shaping practice development you might consider voicing any issues through our Patient Participation Group (PPG) the details are on our website.

Dear Anonymous
I am very sorry to learn about your distress as a result of trying to book an appointment. I am sure you are aware there is a widespread problem with the availability of GP appointments. We are constantly trying to respond and change our appointment system to try and help the demand. We are encouraging patients to register for electronic access through the EMIS system and reception could help you with this; you can then book online. In addition you might wish to book a nurse appointment first because often our nurse team can start to offer some preliminary support. Furthermore if you are willing to give the reception team a little more information they are empowered to direct patient demand appropriately. We always have a duty doctor available for queries each day and the team might direct you to receive a call back from that doctor.
If you wish to arrange an appointment to speak with Andrea Fray, one of our managers, she could examine the difficulties and offer more specific explanations or solutions.
We hope your next experience is a better one and thank you again for taking the time to comment.
Philippa Daniell.