Wake Green Surgery

Sorry I’m late feeding back about this. I think my Mom received texts on 3 days in the week before Christmas basically saying not to contact the surgery because they couldn’t cope.

Used to see same doctor for 37 years, now you can’t. No one picks up the phone, poor elderly people they’ve forgotten about. Get an appointment over the phone too stressful process, they need to bring back face to face appointments.

Not always the best. Some days I have problem with my memory usually they send a message for when my appointment is due. Last appointment was for digestive thing, arrived at the surgery booked it on computer and waited 45 mins. Asked receptionist why they hadn’t called and they said they didn’t know. Tried to call the doctor but after no answer I ended up leaving. Feel like I am not being taken seriously.

It took 3 weeks for me to get a telephone consult with the doctor. Then after this they asked me to come into the surgery and waited a week or so for that appointment. The doctor googled something in front of me which didn't inspire me or give me much hope for the treatment or diagnosis.

Not getting appointments, do get phone calls back. Kept on hold for a 45 minutes, when you are ill with back pains.

Please avoid this GP, their negligence and poor morale is dangerous.
1) Doctors make unprofessional judgements on rare or complex conditions; where light reading and listening to the patients with lived experience and advice from specialists would increase their knowledge and confidence.
2)They stalled a surgery of mine by refusing to communicate with the hospital for about 18 months.
3) They refused to monitor and treat several severe autoimmune attacks.
4) Put me at considerable risk by refusing to respond to the government's request for medical information to confirm clinical vulnerability.
5) Refused to record my concerns regarding a life-risking condition. Warned I felt it was going to flare up. Once it flared up refused to provide any help resulting in significant weight loss. Only recorded my condition once the hospital began making a care plan without them.
6) Urgent referral was put through, instead of the usual 2-18 weeks, I waited 3 years+, during this time the GP never checked in on my crisis situation. [see point 8]
7) During the pandemic their doors were closed, their phoneline was broken, they ignored hand-delivered letters, and chose to stop reading emails as they got 'too many' while knowing it was the only way patients could reach them during a global crisis!
8) I had to change GP as it was clear they weren't going to give any support for my health crisis, life-risking condition, urgent referral or the pandemic.
9) I have medical trauma which I disclosed and requested reasonable adjustments for in utilising medical help. This was when they began refusing to carry out any care.

Suggestions: Communication training would help fill a lot of the gaps, they don't need to know everything, they need to know their limitations and how to seek information from their peers, specialists and their patients. Also training on medical trauma, LGBT+ friendly care, implicit racial and gender bias, health crises, and long-term conditions.

Brilliant, can get appointments. I went yesterday saw the doctor in person, doctor listens to me.

They're not very good, they don't see people face to face. They do a lot over the telephone. Needed to see people face to face to be able to gauge how someone is feeling so they can talk to you about other things.

GP is useless because we can’t see him even after months.

Tried to register with the GP for temporary registration at least 4 different times over few months each time they claimed they had lost the registration form