Wake Green Surgery

Before covid they were great. Now when I need a repeat prescription I call and wait one hour, I give up and hang up in the end. I have to go there to fix it. The staff are all good. I prefer face to face appointments but now it's not possible. The receptionists encourage you to go to A&E as there are no appointments but they shouldn't encourage that.

My GP closed its doors and I didn't know how to contact them. They didn't give me any information about it, they just closed.

The GPs and nurses are good and helpful.

It's okay but hard to get an appointment. It's difficult to get through on the phones, they don't answer. Not very friendly either. There is only one good GP for menopause. They others don't know enough about it. More training is needed.

Just like other places, it's very difficult to get an appointment but the GPs and nurses are super good.

I had high blood pressure so I called them in the morning and they said they didn't have any appointments until 5pm so because I had high blood pressure it would be best to go to A&E which I did. They did book me in quickly for the MMR vaccine.

There is little continuity and issues get missed.

I live half a mile away from the surgery. I phone them from my mobile and started walking towards them. The phone was continuously ringing until I reached the practice. I asked the receptionist why they weren't picking up and she said she was busy doing admin. This is how they treat their patients.

If something is needed then it gets done. Quite good in giving appointments. They are very slow in relying back to the phone calls. You have to wait weeks to get your test results.

I have had reasonable treatment from them. I am satisfied with them and the service.