Wake Green Surgery
Feedback Rating
Based on 63 reviews
Reviews (63)
Awful. Waiting
April 22, 2019
Phone always engaged - no appointments
No online appts
Sent away with injuries from fall - only deal with one - not both injuries
No online appts
Sent away with injuries from fall - only deal with one - not both injuries
Appalling - unprofessional, uncaring and negligent
March 22, 2019
Doctor exploded when asked about 2 issues - but in the same area. When asked about a prescribed cream for the problem the doctor snapped that I could buy over the counter. I only had 2 issues because it takes over 2 hours to get through on the phone and then weeks and weeks before you get an appointment.
Very Difficult to Access
January 31, 2019
I would agree with many of the comments on this site. If you can get to see a clinician, the service is very good, however, attempting to access the service is diabolical. Recently, I spent 3 days trying to get through to book an appointment I had received a reminder for. I rang at various times of the day (avoiding early mornings) only to be consistently robotically informed that I was '7th in the queue'. I hung on the phone for over half an hour on 2 occasions, but had to hang up as I work full time and could not hold forever. When I eventually did get through on the third occasion after 40 minutes, I was told they had no appointments to offer anyway! Given this, I am not surprised that the take up of certain screening tests is decreasing as there is no capacity generated even when inviting patients to appointments. I have also experienced the complete lack of confidentiality displayed by some of the reception staff. What amazes me is that, despite access issues being continually raised to this surgery that they appear to have done absolutely nothing about it. If it is necessary to wait such an enormous amount of time to get through, why do they not get more people on the phones??? Although it is possible to get an appointment on the day, this entails you calling at 8:29 and hanging on the phone - I have twice been given the 'only' available appointment at 08:50, so even this is a lottery. Such a shame as the clinical staff are generally good but they are severely let down by their support services and technology.
It’s stressful
November 15, 2018
My husband has a mental health care plan from zinnia centre, and it states ‘please prescribe any medication not prescribed by the zinnia centre’, but the GP refuses to prescribe essential mental health medication. As a result, I here had to queue two hours at zinnia to get essential medication as we can’t afford to run out. I don’t know what’s going to happen next time when we need this medication. It’s stressful.
symptoms Ignored & samples not checked
September 17, 2018
We have family history of Crohns syndrome and my son had symptoms so we asked numerous times to get him referred to specialist, doctor refused. About one year later I called doctor to visit at home as my son was so ill he could not move. Doctor called ambulance straight away and son was taken to hospital and diagnosed with Crohns syndrome. Untreated Crohns can develop into cancer so this was a concern for us. Took my daughter to GP as she had urine infection symptoms. GP gave antibiotics without checking the urine samples I asked GP to check the urine sample but GP just said he doesn’t need to as he can see she has a an infection because my daughter has special needs and lots of other symptoms. I wanted him to check her urine sample but doctor refused. They are too lazy and arrogant to not check samples to be certain
Good service
August 3, 2018
The service itself is very good, it’s just so hard to get a timely appointment!
Good Surgery
June 5, 2018
Good Surgery
Repeat prescription service and wait is dire
December 11, 2017
I have a mental health disability and I have so many problems getting a repeat prescription. The email service was removed (which was awful) and now they have an online system (which is ten times worse). My medication is never ready on time. I can request in surgery but I do work and can't often get there. I have now been told they haven't got my online request. I don't know how the medication can't be automatically requested. I feel like crying. The wait for a GP is ridiculous and getting an appointment if you work is diabolical. Overall the staff are friendly but the service is sadly lacking. I have also had hip pain for years and I'm no nearer a resolution. I never get sent for a scan.
Deliberately make access to the practice.
December 5, 2017
Terminated a call after waiting 19mins.
On previous occasions: 17mins/09mins/23mins. Sections of there website deactivated, so as to make there job easier for the practice.
Website so badly designed - very difficult to read - script almost non-existent.
An auto appointments register which completely ignores your arrival login. An appointment made for 11:50am didn't happen. I was eventually seen after two patients had been seen after my turn, at 12:34pm. The Doctor, who apparently knew I'd been missed, chose to attend to patients after my turn.
Subjected to a mindless 'jingle' which plays repeatedly while being kept in a phone queue, only adds to the negative attitude of the caller if he is successful in speaking to someone...!
On previous occasions: 17mins/09mins/23mins. Sections of there website deactivated, so as to make there job easier for the practice.
Website so badly designed - very difficult to read - script almost non-existent.
An auto appointments register which completely ignores your arrival login. An appointment made for 11:50am didn't happen. I was eventually seen after two patients had been seen after my turn, at 12:34pm. The Doctor, who apparently knew I'd been missed, chose to attend to patients after my turn.
Subjected to a mindless 'jingle' which plays repeatedly while being kept in a phone queue, only adds to the negative attitude of the caller if he is successful in speaking to someone...!
Trying to get an appointment causes me stress
November 24, 2017
I have been with this surgery for years and have monthly positive experiences of the care offered - however trying to get an appointment and causes me stress. Health care professionals - asking me if I'm pregnant - PLEASE STOP!!!
