Wake Green Surgery

Thank you for the positive feedback. It is always good to hear when a service has worked well.

Thank you for taking the time to leave your positive feedback.

Dear Jenny,
Thank you for taking the time to register your comments.Our team is always delighted to receive any positive comments and I will feedback during staff training.
Philippa Daniell.

Thank you for taking the time to highlight your concern. We are aware that our building does not facilitate privacy at reception. Nevertheless we have tried to put up appropriate signs to indicate that you can ask to speak in a more private location if you need to. We have also highlighted a need for reception privacy in our building improvement plan. We will consider some temporary measures to help the situation.
We were pleased to note that you were able to make a positive comment regarding your medical care.
If you wish to play a more significant role in shaping practice development you might consider voicing any issues through our Patient Participation Group (PPG) the details are on our website.

Dear Anonymous
I am very sorry to learn about your distress as a result of trying to book an appointment. I am sure you are aware there is a widespread problem with the availability of GP appointments. We are constantly trying to respond and change our appointment system to try and help the demand. We are encouraging patients to register for electronic access through the EMIS system and reception could help you with this; you can then book online. In addition you might wish to book a nurse appointment first because often our nurse team can start to offer some preliminary support. Furthermore if you are willing to give the reception team a little more information they are empowered to direct patient demand appropriately. We always have a duty doctor available for queries each day and the team might direct you to receive a call back from that doctor.
If you wish to arrange an appointment to speak with Andrea Fray, one of our managers, she could examine the difficulties and offer more specific explanations or solutions.
We hope your next experience is a better one and thank you again for taking the time to comment.
Philippa Daniell.

thank you - it's so nice to receive positive feedback when we've done something well.

I am sorry to hear you feel like this. Please contact me directly so that your concerns can be addressed. Thank you

0121 4490 300

I am sorry to hear that you are disappointed with the surgery. We are trying to management the appointment system but are struggling to meet the demand, I am happy to discuss continued difficulties with you. In response to surgery waiting times that can be many reasons for this, patients often have more than one problem or arrive late - we have extended the surgery time to include catch up slots to reduce waiting times and are happy to discuss any ideas you might have around this area.

Thank you for your positive feedback.

Thank you for leaving positive feedback - It is reassuring to hear that you feel the staff try to help and listen.