Wake Green Surgery
Feedback Rating
Based on 88 reviews
Reviews (88)
sorted!
April 13, 2016
Thanks, was in a panic but you've calmed me down. The receptionists were kind and got my forms filled in then the doctor checked me over and I just need an xray now but am feeling happier, thanks. Also the nurse who did my blood was chatty and smiley so I didn't panic.
Rushed appontments and lack of empathy
February 4, 2016
My recurring condition which is affecting my quality of life has not been further investigated. I feel it has been dismissed and get the impression that they feel I'm wasting their time as the appointments often seem rushed and doctors robotic in their approach.
Shabby
December 1, 2015
No appointments, keep you waiting for hours but will turn you away if you're 10 mins late even though they're behind schedule.
friendly and safe
August 3, 2015
this surgery sorted out my referral and follow up to a specialist which went wrong with my last GP
very kind and caring
August 3, 2015
very caring and helpful, surgery obviously very busy. Staff try hard and always listen
The clinical staff are generally very good
February 21, 2015
The reception and support systems really let this practice down. This has been the case for years now.
Extremely frustrating getting an appointment
June 9, 2014
I dread trying to get an appointment at this surgery - the systems seem to keep changing and are inconsistent depending on who answers the phone; you can't book one in advance because appointments are being kept open for on the day, so phone back.
One is asked for the reasons for the appointment, sometimes but not others. The staff attitude puts up barriers - they should receive some customer service training - not all but too many of them. Everyone I know who is at that surgery feels the same, we all want to switch surgery but somehow don't - perhaps because the doctors themselves are fine.
One is asked for the reasons for the appointment, sometimes but not others. The staff attitude puts up barriers - they should receive some customer service training - not all but too many of them. Everyone I know who is at that surgery feels the same, we all want to switch surgery but somehow don't - perhaps because the doctors themselves are fine.
Have been with the practise for 9 years
December 20, 2013
Caring and friendly staff. Receptionist staff really friendly. Could do with more confidential space though.
