Ward End Medical Centre

The Dr called me, went through my symptoms, he then advised me to go in to the surgery to be seen later that day, a receptionist took my temperature at the door, asked me a few questions. I felt very safe in the environment.

Still not doing face to face appointments and I need to have my chest listened to as i have asthma

I am so cross with the doctors attitude. I ve been sick for so long and all I hear: “Most of the people have this simptom, you are fine”. I am not most of people, I have told them to look into my health condition. I feel tired of repeating myself. The fact that doctors are changing all time make us patients feel so unsecure regarding this practice. They were so rude to me comparing me to others when I specifically told them my concerns, I felt like they were mocking me. I felt so ashamed and humilliated????

Receptionist are unhelpful and hastily rush you if you take up their time longer than necessary. It is a far cry from patient centred approach.
Manager advocates and encourages such behaviour by discrediting patients unsatisfactory experience.

Difficult to get a face to face appointment. The appointment on the day was rushed.

Whenever me or my family have an appointment, we have never been seen on time. Given an appointment time and expected to turn up for it but have to wait another 20/30mins.

The doctor and I don't see eye to eye, so I don't get nowhere with him. His idea of a prescription is to eat bananas. The female doctor would not examine me because the mole is on my nipple. Take more tramadol is her prescription

Saw a GP, kept discussing the same things for 21 years up to 2011. Just kept being given prescriptions.

Up to 42 yrs, had a brain operation in 2010. Haven't had a fit since. Good considering I have been epileptic sine I was 9 months old, so this has made a big impact on my life.

Very good, very welcoming, take time with each person.