West Midlands Ambulance Service University NHS Foundation Trust

I waited 5 hours on the floor for an ambulance to come. I didn't have my phone but I had my emergency lanyard around my neck that was able to call emergency services. When they finally got to me they took me to the hospital but then we had to wait for a further 5 hours on the ambulance. Bless the staff though, they were so good and one gave me their phone to watch whilst I was waiting.

Twice in October my partner had to be taken to hospital due to being very poorly both times. The ambulance crews were very good took time and very patient with my partner the crew did all check and made sure he was comfortable on way to hospitals even made sure I was good. Thank you.

They reached my home within 15 minutes of calling them and took me straight to A&E.

They came quickly when I got ran over. They checked me over and took me to the QE.

They were okay, they got him to hospital.

Very quick response time when my dad contacted them for help. They reached our place within 20 minutes.

I waited for 4 hours for an ambulance for my 2 year old. They did checks on him and decided to take him to hospital. I wasn't given an option on which hospital, but I didn't care I just wanted him to be seen and get help for him. They were very good.

When I have issues with my kidney I called them and wait a long time sometimes and sometimes they can be quicker.

My wife fell on the evening and called an ambulance at 8:30pm they didn't arrive until 3:45am.

The community team came out to assess my wife's condition and ended up taking her to hospital as she had sepsis.