West Midlands Ambulance Service University NHS Foundation Trust
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Based on 244 reviews
Reviews (244)
Waited over 7 hours for ambulance to arrive
December 19, 2025
I waited over 7 hours for an ambulance to arrive following a fall. The waiting time was terrible but the care I received from the lovely paramedics was amazing. They had to look after me at the hospital too because A&E was too full.
Came out quickly
December 16, 2025
Came out quickly whilst I was still on the phone to the operator. They came, checked me and took me straight to A&E.
Took 45 minutes to arrive
December 3, 2025
I collapsed and it took 45 minutes before the paramedic help reached me in the city centre.
Unacceptable waiting times
December 3, 2025
Waited ages for an ambulance. It was unacceptable.
They were fantastic actually
November 25, 2025
Mom was brought in by ambulance. Quick to turn up. Communicated really well. They were fantastic actually.
Checked baby over
November 25, 2025
They came out and checked baby after being born at home. Took 20 minutes to come. They took them to Midland Met after.
Came out straight away
November 25, 2025
They came straight away. He was having a stroke and they took him straight to A&E.
No messing around
November 25, 2025
Excellent and so helpful. No messing around.
Efficient, attentive and excellent
November 25, 2025
Cannot fault them. Absolutely excellent. I would give them 10/10. Efficient, attentive and excellent.
They were sound and took good care of me.
November 25, 2025
They came out pretty much straight away because I was having chest pains. They came and did tests and took me straight to A&E. They were sound and took good care of me.
