West Midlands Ambulance Service (Non-Emergency Patient Transport - NEPT)
Feedback Rating
Based on 20 reviews
Reviews (20)
Relies on hospital transport
Hospital transport
January 20, 2025
My brother who has had two strokes and can not use his right leg or right arm depends on hospital transport to get him to appointments but sometimes they cancel he only gets out of the house when he goes to appointments as he lives above a shop with very steep stairs so his family can not take him out.
Arrived too early
November 26, 2024
I arrived 2 hours before my appointment time and had to wait for 3 hours for a return. Last year they refused to let me use the ambulance service as they didn't know about my illness but once they knew they said I could use the ambulance service. Everything else is good.
Excellent
Hospital transport
October 29, 2024
Great. Staff were nice and when they brought me to the Royal they took me straight to the minor operations unit. Excellent.
The waiting can be too long.
Hospital transport
October 1, 2024
It was booked for me and they said the maximum time waiting could be 4 hours. If I had known I would have just booked a taxi. I have been waiting over an hour so far. The ambulance getting here was fine and got me here on time. That was easy to book on the phone.
A long process
Hospital transport
September 24, 2024
It can be a long process and you're not the only one being picked up. You have to wait a long time for collection too.
They were good.
Hospital transport
September 16, 2024
They were good. They took me to hospital and when I was discharged they gave me a ticket and arranged transport back for me. The staff were sound there.
Nice, kind staff
Hospital transport
August 14, 2024
They transferred my baby to another hospital after 3 weeks. They looked after him as best they could on the short journey. The staff were very very nice and kind.
A 13 and half hour wait
Hospital transport
August 13, 2024
A 13 and a half hour wait to be taken home from the eye hospital. That is too long a wait.
Nice staff
July 15, 2024
They bought me in at 11AM and now I'm waiting for an ambulance to take me back. The staff were okay and nice.
Won't reinstate my transport on conditions
June 3, 2024
I've been penalised due to staffing in Birmingham office I meet the full criteria on non emergency patient transport even rejected my gp surgery as well and support letter from different hospital in Birmingham with specialist
