West Midlands Ambulance Service (Non-Emergency Patient Transport - NEPT)

It’s very difficult to get a hospital transportation and they keep on changing the appointment date and time. To get hospital transportation you have to give them 2 week notice otherwise you have to arrange your own transportation, which at times is very difficult and I have to go on taxi by spending £40.

For years i use to travel to ROH by bus 3 there 3 back till I found it difficult to walk. I was told to use this service which I have over several years with different suppliers but now it seems one person in the booking office is more qualified then my foot, knee, shoulder, hands and kidney consultants and says i no longer qualify for this service. If anything now happens to me I will be suing the hospital and transport

Hospital transport dept. refused my carer to travel with me. They asked if I was mentally ill. Repeatedly put me on hold four times. Put some else on the phone without telling me I was been transferred or whom I was speaking to. Despite been on the call for 10 minutes. I was declined carer support whilst travelling to my appointment. Unless I got someone from my GP's surgery to confirm I'm mentally ill. My GP's surgery rang to confirm as requested and the carer was still declined! Saying I don't fit the criteria! I the had to contact My CPN and Psychiatrist to speak to hospital transport. It was not until after this, seven hours later, I was informed I was now allowed to travel with my carer. I was subjected to unnecessary stress and anxiety. I was not treated with dignity or respect and felt degraded and experienced mental health discrimination. This is totally unacceptable.