West Midlands Ambulance Service (Non-Emergency Patient Transport - NEPT)

They took me to hospital. I can't remember it fully as I blacked out but they were good at the bits I do remember. They came out within 20 minutes and took me to the hospital.

The transport bring you a couple of hours before your appointment and then won't get you back until after 5. It's a long day to be out. The staff are very good and kind and it's helpful when my daughter can't bring me.

I need to go to several hospitals and need transportation to go. I am being told I cannot have transport any longer and have to take a taxi some weeks it cost me £100 this is not good enough I am 81 and have poor mobility it's like a prison interview trying to get help so demeaning.

Had to get an ambulance for cancer treatment every 4 weeks. I found them very good.

They transfer me from my chair to a stretcher for an X-rays or scans so they can easily move me about. They're pretty good like, but I could do with the same sort of transport for covid injections or to the GP or dentist.

Hospital transport doesn’t come before 9 am and if your appointment is before 8 am you have to arrange your own transportation which costs £40. Few weeks back I went to hospital for my appointment at 8am by paying £40 and was told that appointment has been cancelled without any explanation given. I think it’s not fair.

It’s very difficult to get a hospital transportation and they keep on changing the appointment date and time. To get hospital transportation you have to give them 2 week notice otherwise you have to arrange your own transportation, which at times is very difficult and I have to go on taxi by spending £40.

For years i use to travel to ROH by bus 3 there 3 back till I found it difficult to walk. I was told to use this service which I have over several years with different suppliers but now it seems one person in the booking office is more qualified then my foot, knee, shoulder, hands and kidney consultants and says i no longer qualify for this service. If anything now happens to me I will be suing the hospital and transport

Hospital transport dept. refused my carer to travel with me. They asked if I was mentally ill. Repeatedly put me on hold four times. Put some else on the phone without telling me I was been transferred or whom I was speaking to. Despite been on the call for 10 minutes. I was declined carer support whilst travelling to my appointment. Unless I got someone from my GP's surgery to confirm I'm mentally ill. My GP's surgery rang to confirm as requested and the carer was still declined! Saying I don't fit the criteria! I the had to contact My CPN and Psychiatrist to speak to hospital transport. It was not until after this, seven hours later, I was informed I was now allowed to travel with my carer. I was subjected to unnecessary stress and anxiety. I was not treated with dignity or respect and felt degraded and experienced mental health discrimination. This is totally unacceptable.