West Midlands Ambulance Service (Non-Emergency Patient Transport - NEPT)
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Based on 23 reviews
Reviews (23)
A 13 and half hour wait
Hospital transport
August 13, 2024
A 13 and a half hour wait to be taken home from the eye hospital. That is too long a wait.
Nice staff
July 15, 2024
They bought me in at 11AM and now I'm waiting for an ambulance to take me back. The staff were okay and nice.
Won't reinstate my transport on conditions
June 3, 2024
I've been penalised due to staffing in Birmingham office I meet the full criteria on non emergency patient transport even rejected my gp surgery as well and support letter from different hospital in Birmingham with specialist
On time and very quick
Hospital transport
May 13, 2024
Excellent. On time. I am picked up and dropped off very quickly. Very good.
They were good and came quickly
March 26, 2024
They took me to hospital. I can't remember it fully as I blacked out but they were good at the bits I do remember. They came out within 20 minutes and took me to the hospital.
Kind staff but a long day
February 27, 2024
The transport bring you a couple of hours before your appointment and then won't get you back until after 5. It's a long day to be out. The staff are very good and kind and it's helpful when my daughter can't bring me.
Told I cannot have transport.
October 9, 2023
I need to go to several hospitals and need transportation to go. I am being told I cannot have transport any longer and have to take a taxi some weeks it cost me £100 this is not good enough I am 81 and have poor mobility it's like a prison interview trying to get help so demeaning.
Transport to and from hospital very good
July 24, 2023
Had to get an ambulance for cancer treatment every 4 weeks. I found them very good.
Pretty good like
June 2, 2023
They transfer me from my chair to a stretcher for an X-rays or scans so they can easily move me about. They're pretty good like, but I could do with the same sort of transport for covid injections or to the GP or dentist.
Hospital transport doesn’t come before 9 am
Ophthalmology
February 18, 2020
Hospital transport doesn’t come before 9 am and if your appointment is before 8 am you have to arrange your own transportation which costs £40. Few weeks back I went to hospital for my appointment at 8am by paying £40 and was told that appointment has been cancelled without any explanation given. I think it’s not fair.
