Yardley Wood Health Centre

I know there is a pandemic and staff are short, but I have tried to get an appointment through Patient Access on line for months, Ringing from my mobile I get to option 1 or 2 it cuts off that is before queuing for an appointment which are rare as so many people trying to get one. My calls cost 50p a minute. My friend rang for me, after 20 mins on hold she got me a telephone consultation who suggested to call at 8am for blood tests, I said I have problem getting through on mobile, GP said he would get someone to call, 5 days later no call, so my friend called again to be told there are no nurse appointments for another month. I even wrote a letter and put in suggestions box, I have heart condition, heart been out of rhythm for months, I have lost 3/4 of a stone, appetite gone, diarrhoea, fatigue, pain in side and ache under left breast, but don't really want to go to A & E as they have enough to do at the QE hospital. My good friend is going to ring every day until she gets me an appointment. I want to change surgeries but don't know if all surgeries are the same. It is not the reception staff fault it is the system to make appointments and there are no enough appointments given out per day to go round the community,

Once speaking to a receptionist everything carefully explained. It may not be what you want to hear but are the facts. The GP’s are subject to appalling constraints which prevent best health care. However this practice aims for a personal touch. There should be protection for GP’s if they deem the patient is a time waster for trivia or DNA. In palliative care I have benefited from the same GP care; this saves SO much time in general as well rather, than the random pot-luck in appts. A 5 min appt cannot gather all the salient facts from scratch. I was a health professional so can confirm that. A hospital Consultant has the luxury of longer examination appts.

Has improved recently. In general never had any issues. Really through and helpful. As with all GP’s difficult to get an appointment.

Awful waiting times, trying to get an appointment is awful. Care is ok once I get seen. I often end up having to go to the walk in centre.

Much better service than previous GP, feel much more respected.

I am with them since I was a child. It’s a good, efficient and caring service. Would highly recommend them to anyone.

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