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Throughout the year people tell us about the challenges they face when accessing GP services. People face various difficulties from registering to appointments. Therefore, when SWB CCG consulted on whether to disperse the practice list or find another healthcare organisation to deliver the GP service, we decided to share the experiences we hear from service users in order to inform the decision made. The feedback we shared highlighted the issues that people face when registering with GPs and the challenges that needed to be addressed should the CCG decide to close the practice.