Birmingham and Midland Eye Centre (BMEC)

From booking appointments helped by staff, right through to treatment and operations by consultant, corrected my eyesight. Aftercare is superb.

Brilliant with him and his eye care. They're really accessible. Take all his need into account. Great, understanding staff.

I was there all day. I had double vision suddenly. When seen it was good and they sorted it. I have my glasses now.

They're great but it's a bit back and forth between them and the QE. They're great though.

The wait time on Tuesday 21/10/25 was horrendous. I thought my father was only in for an ultrasound scan on his eye at 10.30. Although we had the scan at 11.00, we were kept waiting until late evening and didn’t leave until after 8pm. If they had told me beforehand that we would be sent to A&E to wait then I would have turned down the scan appointment and booked privately.

The health care is top notch, but is it worth waiting for over 10 hours? For me, no.

Food is decent though. Coffee not.

I had a crosslink operation at BMEC. It was day surgery and I was able to go home the same day. I was happy with the treatment and care I received. I had two follow on appointments and then a one month review during which I was told that I was at the point of needing a corneal transplant. The staff were very supportive and informative throughout.

You can book appointments online via a link. It is not too bad as you can zoom in to see better. However, I would want larger print letters, the option to book appointments over the phone, and more accessibility in general.

Rang BMEC number. Answered by operator but after trying to get to triage nurse transfer was cut off without warning. Tried again, this time voice recognition worked (tip: say 'Eye Centre' not the full 'Birmingham and Midland Eye Centre' as instructed). Got through 2 automated levels then told to ring back 'at another time'. What time? What day?? How many times is the patient supposed to try to get emergency eye service??? Not fit for purpose.

Staff are always extremely friendly and helpful. My two Consultants have also always been very approachable and have explained the rationale behind my treatment plan.

Eye check up arranged by GP quickly. The service has been thorough and very good staff.