Reviews (43)

We don't have a choice!

November 23, 2017
Have suffered severe anxiety/depression, improved recently but still in need of care.

Good things:- CERT Team Visit weekly. CPN/Care co-ordinator in contact fortnightly. I can phone any time and will be called back. Usually the person calling is supportive and helpful. I have a care plan and my medication is managed and reviewed. I feel listened to.

Bad things: - Went to A&E on Sunday. I was told I would be contacted or visited Monday. No contact was made. I phoned at night and nobody phoned back. I phoned again and found that someone had phoned an inaccurate mobile number and had not bothered to phone landline (both numbers were given). I got no contact until Thursday the following week. No care plan offered, I had to insist on getting one. It should be suggested routinely. CERT not available until October due to holidays, sickness and staff shortages. Endless waiting time for psychotherapy!
Barbara Norden

Reply from Birmingham and Solihull Mental Health Foundation Trust - Trust HQ

Thank you for the feedback about the good things that occurred - we will let the team know. Our Rapid Assessment Interface and Discharge team at A&E should contact your regular team to update them of your visit, then your regular team should make contact. We are sorry that this did not happen. Your regular Care Plan should be updated appropriately with particular attention to the Crisis Plan - to help plan ahead and hopefully avoid a crisis, as much as possible. You should be involved in organising your Care and Crisis Plans and be given a copy. If you experience any difficulty in the future, our Customer Relations team operate from 8am to 8pm Mondays to Fridays and can liaise with your team on your behalf.

Provider responded

Not getting proper treatment

Mental Health
September 28, 2016
Since four years I am getting treatments, but my depression and anxiety is worse. I need proper care and help.
Muhammad Ashraf

Reply from Birmingham and Solihull Mental Health Foundation Trust - Trust HQ

We are sorry to hear this. Please make contact with our Customer Relations PALS team on 0800 953 0045 to give us a little more detail. We can look into this for you and provide some options for further support.

Provider responded

Very efficient and friendly staff

July 24, 2014
Lovely across the whole hospital. Very clean.
Alice Dingley

Reply from Birmingham and Solihull Mental Health Foundation Trust - Trust HQ

Many thanks for your kind words. We try hard to make sure that cleanliness is a priority across all our services. I will let our Estates team know.

Provider responded

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Birmingham and Solihull Mental Health Foundation Trust - Trust HQ


Unit 1
50 Summer Hill Road
West Midlands
B1 3RB


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