Reviews (943)

My child has anxiety,ADHD and tics

September 23, 2022
My then 6 year old was refered by my GP to bham children's hospital for her mental health ,we gave video evidence of her tics but still she was rejected without us even knowing, we have to live with her anxiety etc everyday and it's getting worse by the day but we have had no help or support for a innocent child
Rehana

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further, as we may be able to provide you with alternative signposting, guidance and advice from our clinical teams for your daughter. Best Wishes, the Patient Experience Team.


Provider responded

Referrals through GP take a long time

September 16, 2022
Sometimes straight forward and sometimes less straight forward. A lot of the time staff are stressed because its busy which is understandable. Referrals through GP take a long time. Main GP are good at what they do.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see there can sometimes be worries and delays about referral communications. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Out of hours are the worst

September 16, 2022
Out of hours (weekends, bank holidays) are the worst. Any worries and concerns over this time is stressful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Did you know if you have any worries or enquiries about out of hours care, or otherwise, you can contact our PALS team at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

A&E is always a pain

September 16, 2022
A&E is always a pain. My son being an out patient you would have thought he would be a priority being well known since a baby. Other than this issue the doctors and nurses are all very polite and caring. They listen to the parents and take our worries and feelings into account.
Anonymous

Cleft department was really good

September 16, 2022
Cleft department was really good, explained things in a way I would understand.
Anonymous

Through Covid it was terrible

September 16, 2022
Through Covid it was terrible. My daughter needed my support but the security guard would not let two of us in but was allowing other families. Felt targeted.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are very sorry that you and your family felt targeted due to our restrictions. Please be assured this would not have been our staff's intentions. Please do contact us at bwc.pals@nhs.net if you have any outstanding concerns about returning to the hospital. Best Wishes, the Patient Experience Team.


Provider responded

I like coming to the hospital

September 16, 2022
I like coming to the hospital.
Anonymous

They are good

September 16, 2022
Everything is great, they explain things. They are good.
Anonymous

They have been a lot more helpful

September 16, 2022
Only been a few times, they have been a lot more helpful than other hospitals used in past. They have been quite quick – seen consultant in time and an appointment come through quite quickly.
Anonymous

Thumbs up

September 16, 2022
It’s a thumbs up.
Anonymous

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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