Reviews (1201)

They're good at giving appointments

September 1, 2023
It’s alright, annual checkup and they're good at giving appointments. Explain to us and our child what’s going on.
Anonymous

Quick referral

September 1, 2023
Hospital okay, not first time. Appointment for blood test not waiting long. Quick referral for blood test from the GP.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Good communication

September 1, 2023
It’s alright, Usually come to laser research department, no problem with them. Good communication. Staff are very friendly too.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Really good - Gastroenterology

September 1, 2023
Really good - Gastroenterology. Come every 2 months have bloods done and checkup. Good at giving and keeping the appointments. Staff are good, sometimes wait a while for bloods. Last time waited for an hour for bloods, It was so busy.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

The oncology department was fabulous

August 30, 2023
My daughter was diagnosed with leukemia. The oncology department was fabulous. The doctors and nurses were brilliant. Had own room new suite and she was well looked after.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with Oncology.

Best Wishes, the Patient Experience Team.


Provider responded

Everything was explained - good experience

August 30, 2023
Yes, it's been a good experience. The pediatric doctor was good and I'm not waiting for bloods to be taken. Everything was explained well to me.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Good doctors.

August 30, 2023
It's been fine, one time they didn't communicate and I ended up missing they appointment. It took them 6 weeks to make another appointment. But the doctors have been good and we've come here and had bloods taken.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience. However, we are sorry to learn that you missed an appointment due to communication, we will share your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Good but more signs needed in main entrance

August 30, 2023
It's good, should have more signs in the main entrance to main outpatients as it's not clear where to go. My son had an appointment for a blood test and took a ticket, we've not had to wait too long.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback surrounding signage with the team.

Best Wishes, the Patient Experience Team.


Provider responded

Good hospital, orthoptics needs looking at.

August 30, 2023
It's a good hospital, we go to ENT and multiple services. The communications been good and they let us know about the appointments, they're really good with my daughter. We're not waiting long for appointments. We go to the orthoptics department, which is in an open space and had lots of little open desks all around. It's too noisy and because there's no barriers the children get easily distracted which I think can affect the results of the tests. The hospital needs to look at changing it so the results are more accurate. There's no GDPR either with them being so close to one another. I'm worried about my daughter getting glasses which she's not meant to have. She's had 7 pairs over the past 4 years all with different prescriptions. I had to call for the last appointment too as she was 2 weeks overdue.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback with the orthoptic service

Best Wishes, the Patient Experience Team.


Provider responded

Kept an eye on daughter when she had covid

August 30, 2023
It's the 2nd time we've been here and we've had to book another appointment in the audiology department as my daughter was nervous and excited all at the same time. My daughter was also in A&E when she had covid, they kept an eye on her oxygen levels and we were isolated in a small room for 3 days.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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