Birmingham City Council Adult Social Care

No support offered, trying to get a CHC plan is an actual joke.

Emergency care assessment took 7 months.

There should be more respite care. Carers need more support. I have to go to Stratford Upon Avon for respite support. I have no support for my son who is autistic either when we transitioned to adult social care. No empathy from the social worker at all she just said that he was aggressive. They're also trying to pull the plug on the direct payments but I have appealed.

Day centres closed but social workers have now sorted have sorted more activities for him.

I requested care needs for my mother and had an assessment. They said they would need to get it approved by the manager but I have not heard since. This was done last year. It's now in the hands of my councillor.

The social worker talks about our house like its bad. The social worker comes out and try take that as a given that he doesn't need support. They try to cut care packages. Things that I can do well goes against him. It felt like they weren't really there for me.

Poor communication from them. No details of a new day centre due to the regular one closing. I am trying to chase them. Never resolve any concerns or questions raised.

I want to be registered as partially sighted as I have macular degeneration. For the assessment I was given an appointment at Solihull hospital which is too far for me so they changed it to Good Hope.

I would give the social care service 1 star. The social worker asked the district nurse to visit my 89 year old mom who had dementia and hard of hearing. They came twice without informing us and left a card because my mother wasn't around. This poor communication means there is more delays in assessments now. They should also be trained in dementia awareness.

At first they were alright, really good and they sent carers out but after a while I arranged carers myself as I felt I could get better.