Birmingham City Council Adult Social Care

The carers that my dad had following a fall were rude. They turn up at unscheduled times. The experience is daunting so I care for him myself now. This was put in place by social services and they were rubbish.

Trying to make contact with them due to disabilities. It's difficult to get a support worker. You have to bid for housing via the computer which I am unable to do. I need a bungalow and need help negotiating the system. I've had no response from the council in three months. there are long waiting lists. The service needs to be more sensitive and supportive to people with visual impairments, it's difficult to access information. More help is needed.

I've had over 25 years of care assessments but nothing followed up, care plans etc, nothing.

They came out to make sure I was okay and had facilities to make sure house was okay. I didn't have another visit.

They're better, but every carer is different. I watch them and they listen and they do what I ask them to so that is good.

Very good. They have been good recently . They keep my daughter updated and have been happy with my care.

My 27 year old son has a care package but now they are saying we have to pay for care because they haven't carried out a DOLs assessment in years. We ask for it to be done and they ignore it and him. They say he doesn't need it. They're really unhelpful.

They're okay. They could do more and be more active, but they're busy.

Failed discharge. My dad went home and ended up back in hospital. Social services were no help and it all felt rushed with not the right things put in place

They have helped with minor adjustments. A bath lift, a raised toilet and rails. It was all arranged really quickly.