Dudley Park Medical Centre

Rubbish, haven't seen GP since I joined 18 months ago

Doctors are great but getting an appointment is always a difficult challenge. It's always a difficult struggle to reach your own GP, who is exceptionally good, caring and helpful.

There aren't any on the premises, closed Wednesday & Thursday afternoon, only nurses doing diabetes, copd etc. Receptionist tells me we are not allowed to make an appointment with a gp. We tell receptionist the problem & if a gp decides to may get a call back in a couple if weeks!! Every time I go in the morning to see who is working no GPs are present & 3/4 people may seeing a nurse. Why are you taking on new patients you don't see the 7000 you are getting paid for?

Reception staff are very rude and non supportive. They don't listen to you.

They're good. They're helpful. I can see my own doctor but I am happy to see whoever. I do feel like they listen and they are ever so helpful.

They've gone better, you can get appointment's, most of the time they're over the phone but they will see us face to face is they feel we need to come in. The GP doesn't prescribe medication any more, they ask us to go to the pharmacy and buy medication instead.

Appointment wise, they're good for the kids, but for me as an adult, I struggle. She made me a letter for us to come to the Children's hospital as she did not know what was in my babies mouth.

They are okay but getting through is a struggle and annoying. Can’t get appointments even after waiting for 40 minutes. Just causes stress.

rang in for appointment rude receptionist made to feel guilty for ringing in and a rude doctor rang back the whole attitude there is so your ill tough clear off we dont want patients spoiling our day

Couldn’t get face to face, had to wait for ages in queue. I phone at 8am long wait, Just wasn’t seeing people at all. I decided to change practice because they were so bad.