Dudley Park Medical Centre

Can't get face to face appointment.

Very difficult to get appointments you have to spend ages on phone. Access is the main problem, maybe they should have separate phone line for elderly & people with special needs.

Difficult to get an appointment and get through on phone.

A lot of waiting for phone calls but all-round doctors are good.

Give me my medical things like antibiotics and anti depressants. You have to wait on the phone for the doctors, its a long process, but that's to be expected.

Now getting somewhere with them. Took good three years to get a good doctor.

Hit and miss with the appointments, especially blood tests had to go somewhere else for blood test.

They never answer the phone . Issues with referral letters. A missing prescription. Have to travel to other surgeries for some treatment like pneumonia injection.

You can’t get an appointment, if you do get through you are told there’s no appointments and to try again tomorrow from 8am. Even if you say it’s urgent, the reception team aren’t interested.

Call at 8am, wait 45 mins, get cut off
Call next day 8am wait 20 mins get cut off
Order a prescription to pharmacy- wait 3 days, it’s not there
Get told you need to call at 8am to discuss the prescription with GP
Call at 8am wait 40 mins, no appointments
Next day ran out of tablets, call at 8am wait 30 mins no appointments
Next day….
Have a melt down