Dudley Park Medical Centre

Impossible to make appointments with GP. Phone battle 8am by 8:45 still held in queue caller no 26, answered 8:50 sorry no appointments left! No appointments available on line this week or in the future. Several life long chronic illness need to report physical problems! Most morning phone battles after 1 or 2 hours hanging results in cut off! GPS change medication, telling me to make an appointment to go through triage & speak to a GP!! Unable to do so. Why hasn't the GP phoned me to discuss BEFORE altering. I dint know any GP at this practice all now seem to be locums. All 7000+ patients on their books have paid into the system, GPS are paid for that number of patients - why ? They are neglecting & avoiding treating their patients. Worse still GPS are causing mental health issues for their patients with physical problems, the elderly, people with young children many being forced to go to A&E, which i was told to do by a cold, offensive receptionist, could have been just a conversation with a GP!! Thousands of us being put at risk & no doubt many have died as a result of GP negligence - not the pandemic!

Shocking - Doctors won't see you and some act like they don't care. Can't speak to the same doctor twice.

There is no service cannot get an appointment been waiting for ever to get a blood test. My husband been waiting for an appointment to see a vascular consultant since January only to find that they hadn't requested it.Terrible service.

Lacking in every way. You can never get a appointment. The receptionist are very rude and when you do get a appointment the problem is often not solved or sorted. I have been on the phone before they open and by the time you get through your number 30 in the queue which means more than likely you won't get a appointment. The have now changed the message and it now only states there are more than 5 people before you. This is not helpful in anyway as you don't have a clue if its worth holding or not. The last time it told me that it took over a hour to speak to someone. I was also given the wrong contraception as I am a smoker over 35 and they only realised 2 years later. They didn't notify me right away they booked me a appointment for nearly a month on and then told me. I have looked into other surgeries in my area but the reviews are similar. The online booking never has any appointments available and is really not fit for purpose. I feel like the whole process of bookings and see a gp need to be urgently reviewed. I feel it more for older people who may have more serious issues and not able to see or speak to a GP when needed.

Its impossible to get an appointment or even get them to answer the phone. They withdrew lifelong medication. When I did speak to a doctor over 6 wks later, to ask why it was being withdrawn, no reason was given and when I tried to get an answer the doctor put the phone down saying the decision was final. Changed doctors and my meds were reinstated within a week as they agreed it should be for life. A family member was trying to get a medical report done for the Armed Services. They lost the first copy and took 4 wks to tell him. The second one he was told it had been done 4 wks later. He phoned when it wasn't received to be told actually it got lost and wasn't done. Third copy was done but never received. Its taken 3 mths to get the report completed and given a copy to post himself.
Prize Draw Data

Very hard to get appointments! Even if you call 8 on the dot and 9th in the queue, after 30 minutes of holding on, you’re told there’s no appointments! What’s more, just to change the quantity of medication for eczema ( from the measles 30g ointment to 100g because your eczema has flared up) you need to make a doctors appointment! What a waste of doctors time. And waste of time trying to get an appointment for that! And not even get an appointment in the end. I think they just want you to give up and suffer! As you give up trying to get an appointment until the condition gets much worse and you need antibiotics or something!
Prize Draw Data

You cannot make an appointment on the phone as it is handled by the Call Centre which does not want you to have the appointment if they don't want to have it. I have never ever had an appointment even after waiting for over 45 minutes on the phone.

In the last 18 mths not hold at all.

You just cannot get through. They open at eight, you ring and your 5th in the queue (for exanple) 30 mins later you get through, low and behold no appointments. More often than not they just don't answer the phone. I've been with them over 40 years but the last few have been horrendous. They have become part of the MMP ( I think that right) partnership. Shall be moving once the madness is over ????

Poor. Impossible to get an appointment. Took 3 months to get appointment for a blood test. Poor communication. Had a hospital consultation but the surgery didn't send the consultant any notes.