which the GP was supposed to have made to the QE. I contacted the surgery and they assured me the referral had been made but when I contacted the QE they could find no record of the referral ever having been received. I contacted the surgery again and explained the situation to the receptionist and she kept talking over me and eventually ended the call abruptly without assisting me. If she had listened she would have understood that I was after the email address the referral was sent to and the time it was sent so I could have gone back to the QE with this information to help them locate the referral if it had in fact been done.
and are not good listeners. they are unsympathetic and inconsiderate. after a recent major and life changing operation, a mistake was made in some of my medications. I couldn't get the receptions to listen to me let alone help me in my request. when I finally was able to contact a doctor after 2 days, he also made mistakes.
appointments and service. I tried 27 times to telephone them this morning and never reached a real person. The phone was either engaged or just not answered. I have just tried in the evening when they are still supposed to be open and no-one answered the phone. Last week I also tried on two separate days; on the one occasion when I got through, there were no telephone appointments left. There is one doctor I trust and respect and would really like to speak to him, but it seems impossible.
Difficult to contact per telephone, the staff are unfriendly, disrespectful and are not good listeners. they are unsympathetic and inconsiderate. after a recent major and life changing operation, a mistake...
