Hillcrest Surgery - Twickenham Road

They won't take telephone requests, you have to fill in a form online. Not good if you're dyslexic.

Since covid things have improved a lot. Now I can see my GP and can get appointments fairly easily.

Spent two days on phone for no appointments. They said they would call back and didn't. On the the third day I waited for it to open and was 2nd in the queue and was told no appointments. How can there be no appointments when you can't book in advance. Awful

They're usually okay. Good at advertising groups available in the community to help my mind keep busy. I don't see the same GP every time I go.

I have 3 minor issues to raise now but every time I ring up, it’s engaged, I’m put in a queue and then the call terminates after 20 minutes of being in the queue, so I have to ring again. Then when I get through, there’s no appointments left. This has been going on for 6 months.

I can’t phone every day as I start work at 8am so can only ring on a day off as not allowed to use or have my phone on me at work. As phone appointments are either sometime in the morning or sometime in the afternoon I can only have an appointment on a day off, but no guarantee I can actually get an appointment on that day.

I tried econsult but the practice isn’t recognised, can’t send a message through the NHS app (says it’s through Accurx Limited), can't send a message through the Airmid UK app, can’t find an email address. Considering writing a letter as this is ridiculous.

In an emergency I use 111 as they’ll give me an appointment with the out of hours GP but they won’t deal with ongoing conditions, which need to be dealt with by the GP but I can’t get an appointment. What am I supposed to do? This practice does not care about patients who need to work.

No continuity with doctors. Every time I try to get diagnosed or ring them they give me cream or medication. I am never referred on. Except once I saw a physio for 6 weeks. It would be okay if I had a permanent doctor there but they don't tell me anything.

GP misdiagnosed mild scoliosis only, just after I had an accident when I was 16 and I hurt my back. They didn't offer any physio but they have just diagnosed mild scoliosis.

Useless. Really difficult. Ridiculously difficult in managing to get through and then all the appointments are gone. There is no way you can do it if your working. You will have to ring everyday until I get an appointment or its an emergency. They also have an automated system for repeat prescriptions and they get it wrong. When they want you to have a flu jab they contact you and see you straight away if they're being paid. They will then make the effort.

GP very poor. No doctors whenever you ring them. Bad services.

I went for a scan due to health concerns GP referred me, the clinic I had the scan at wouldn’t give me my results they said they use a system where they send a docu pdf with results and send to GP, I rung up your practice they couldn’t access the results then later in the day said they could but needed a doctor to read my results, the doctor rung me and was very patronising on the phone saying why did you have a scan anyway, so I said because of my health?? She doesn’t even know me or my health so no need for that comment then she said she couldn’t access results yet the receptionist a week prior to this was able to, I'm appalled at your service this isn’t the first issue I’ve had.