Leach Heath Medical Centre

Doctor referred in November 2023 and had an appointment in February 2024. There is no continuity of care. You never see the same doctor twice. It's not a good service. The receptionists are gatekeepers.

Tricky to get an appointment. You call at 8AM and can't get through. You go into the practice and there is a queue out of the door and only a few slots available. When you do get through and get an appointment the care is faultless it is just getting appointments that's the problem.

GP is good now I have changed. They do everything to help, they are very good.

In 3 weeks time you can have an appointment if you need one. Generally just wait for an appointment. The hospital recommended some creams for my knees and they said it would take 3 weeks for the creams to be ordered.

Not great. I couldn't get appointments. There are long waits on the phone. Then when you do get through there aren't any appointments. They then said we lived too far away and kicked me off their list. I wasn't given any further information we were just left to our own devices.

No appointments at all. Since 2021 there has been a lot of waiting for appointments. I am a teacher and its hard to get time off appointments. I would need to take the day off. It's not the GP clinic its the government. There's not enough funding for the NHS. My GP clinic is doing good but its hard to get an appointment.

GP is okay, but the reception staff are very rude and it's impossible to get an appointment.

First you don’t get an appointment and if you get one then you have to wait for ages for GP to call you in.

Can’t get appointments at all. No good.

They're crap for getting an appointment. They tell me to go online to book and all appointments are usually gone. I feel sorry for the older people, they won't be able to do it. You can do it on the phone but even then they're already gone. When it's the kids they'll say they only have emergencies and say it's not life threatening.