Leach Heath Medical Centre

Very difficult to get an appointment and if you are lucky to get one you spend half the day in the waiting room.

Tried to get an appointment for my poorly 6 year old, on hold for nearly 1 hour both days to end up having to go to Katie road. The staff are unhelpful and have no care. Surgery has gone down terribly

They're okay. The receptionist was helpful the other day with the catheter order. She spent 45 minutes on the phone to get the order sorted. They have changed the system to do water samples and if we need one now we have to do a form online which wasn't the process before.

It's fine but they have new system now and I'm not savvy with computers and I don't have a smartphone so I just pop in.

I can never get an appointment at this surgery, the receptionists are fantastic, and do a brilliant job with their hands tied behind their back. However the practice management and decisions made are purely business and budget based, they do not have the patient at the heart of decision making. The system to book appointments is far from adequate and a text message in November to say that the way appoints are made is changing shows utter disregard to the patients in the Rubery community. I am fortunate enough to be able to obtain private medical care, but wholly disagree with having to take this approach as a tax payer and an advocate of the NHS.

The doctor told me to make a blood test appointment. I went to the receptionist to make an afternoon appointment because I work in the mornings. The last three blood tests was at 1:30 in the afternoon. Ask to make Appointments for the afternoon to be told they do not do appointments in the afternoon. I said would you like to explain to me why my last three appointments have been in the afternoon I don’t know I was told and you never had them in the afternoon, So got my phone out and showed her the texts of my appointments Leach Heath medical centre manager started arguing with me that they do not do appointments in the afternoon so I should have a phone and said why have I had the last three appointments for a blood test in the afternoon we don’t do them in the afternoon and I’m still showing on my phone. My appointment was in the afternoon after arguing for five minutes and I have an appointment at 1:30 pm. I’m absolutely disgusted with the manager who is obnoxious arrogant and a narcissist. At the same time, there was another lady who was a patient who was complaining about the manager and he’s going to also put a compliance team of how rude and arrogant she is. This is the second complaint I’ve made about this manager

A good service. I will give them 5 stars.

It was hard to get appointments before but now they have an app it's much easier. It takes a while for an appointment to get blood work done though. Also you can only talk to the GP about one issue each time.

Referred me for further tests. They are good and I can get appointments.

I'm not happy. Booking appointments is near impossible. They just tell me to call again.