Reviews (20)

Waste of time

February 15, 2020
Seen nurse asked a few questions and she kept saying ask a doctor

Very good and helpful GP service

November 4, 2019
Very good and helpful GP service. I am with them since long and can say they are the best.

Very hard to get an appointment

March 12, 2019
I would like the GP to allow us to make appointments nice and easily. Although they are open till late hours, it is still very hard to get an appointment. We have been having to wait over a week to book an appointment.

They don't pick up the phone when you call

February 6, 2019
They don't pick up the phone when you try to call them.

Easy to book an appointment with new system

November 30, 2018
Easy to book an appointment with new system.

Inconsistency in how / what letters they send

November 14, 2018
The online booking system works as they give you choice. There is a big turnaround of doctors, and many with English as additional language. Inconsistency in how / what letters they send to people.

Difficult to get an appointment

November 14, 2018
In order to get appointments you have to call at 8am and immediately there is 25 people on the queue. You then have to wait on the line for 30 mins, and if you haven’t got through by the end of it, they just hang up. Recently, I have got a nice doctor and I can get good treatment. I always ask for her when I book.

The staff are friendly

May 22, 2018
The staff are friendly and helped me alot

Poor service

June 5, 2015
I was told to ring my doctor about my eye test, I made 4 phone calls but didn't get through. I thought the surgery was closed on Wednesday afternoon, but it was closed at 3pm on Thursday afternoon. Rang again on Friday to be told that the doctor wasn't there. I rang again on Monday at 10am to be told to ring again later!

As soon as you call up you are not greeted professionally or made welcome.

January 23, 2014
I called before I came to register and when I arrived in person to follow this up they said they were not going to do it any more. I asked to speak to the manager and he never came to see me. When I actually came to have the health check the gentleman was really rude.

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Newtown Health Centre


171 Melbourne Avenue
B19 2JA


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