Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1886 reviews
Reviews (1886)
Provided very good care and service
October 24, 2023
ENT provided very good care and service when I was an inpatient after the surgery.
Tests and medication all done in time.
A&E
October 24, 2023
My husband went to A&E as he was coughing up blood. They kept him in as an inpatient for 3 days. They did a CT scan and blood tests and provided all the medication in time.
They dressed my wound.
October 24, 2023
They dressed the burn on my foot as it went purple and was infected. They told me I should make a follow up appointment with the GP for the nurse to have my wound redressed, but I couldn't make an appointment. So I ended up getting my sister to dress it, who is a nurse.
They were thorough and referred me.
A&E
October 24, 2023
The specialist said they'd make appointments to have scans and I ended up in A&E. They thought I had had a stroke, which the GP recommended I go to A&E. I didn't call an ambulance, I got my grandson to take me there. They were thorough and did tests and it turned out it wasn't a stroke and said they'd refer me on to a consultant. They ended up referring me onto the Juniper centre.
They don't know what appointment I missed
October 23, 2023
They told me I missed the appointment then I called them to ask what appointment I had missed. They told me they had no idea. I still don't know what appointment I've missed.
I was sent home but I had a fracture
October 23, 2023
Apart from A&E, the fracture clinic was good. Good communication from them. Appointment was sent within a good time frame. When I went to A&E I waited 6 hours to be scanned and was sent home. They called the next day and was told it was broken. They said I would go straight through A&E but I waited 6 hours again. I was fuming. The facture clinic has been helpful, friendly and they sorted things quickly.
Sent for specialised treatment.
Endocrinology
October 23, 2023
I have been a few times. Communication has been fine. Staff are okay. No complaints. Endocrinology are very good with communication and I was sent here for specialised treatment.
Good communication using the NHS app
October 23, 2023
They are alright. Good communication. Good staff. All information regrading maxillofacial surgery is sent through the NHS app and that's all fine.
Communication is good, been seen quicker.
October 23, 2023
Generally they are okay. Communication has been good. When waiting for appointments, you wait for your name to appear on the screen. Only been waiting half an hour. I've come to ENT today. I had a letter and text to say thank you for cancelling your appointment in January 2024, which I hadn't cancelled. They then bought it forward to October 2023 which was okay, as I was being seen quicker.
Its has all been great.
October 23, 2023
It has all been great. No problems so far. I've come to see glaucoma, skin cancer and cardiology departments, all very good. Good communication except when you check in, as the screens don't work, but that is the first time that has happened to me.
