Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1110 reviews
Reviews (1110)
Very thorough and very informative
March 22, 2017
I was called last minute to attend an appointment in the Breast Screening department, after having an adverse result at my first scan. I arrived feeling very apprehensive. I had three more scans, an examination and an ultrasound scan. The nurses and doctors were very thorough, caring and friendly and kept me informed on what they were doing all the way through. Fortunately all was ok.
I felt very supported and cared for in the QE
Cancer services
March 2, 2017
It was a short stay (cancer care unit) and I received wonderful care.
Efficient and caring staff
Imaging
January 7, 2017
I had a 10.30 appt on a Saturday for an MRI and I arrived 25 minutes early rather than the 15 minutes stated in the letter. I was seen immediately even though I was early and the radiologists could not have been more caring and professional. I had a little claustrophobia induced panic and they were patient, kind and considerate throughout.
Day Surgery
AMB
December 31, 2016
Waiting times proved to be longer than expected but when finally received treatment, can only say it was very efficient and the staff were friendly and attentive considering how very busy they were.
RTT times, communication with patients
Gastrointestinal and Liver services
November 12, 2016
I cannot comment on the care at this point as I have not received any yet. I do feel that the experience so far has been disappointing due to a) being informed that treatment for surgery would be within 18 weeks at the outset when it has not been b) This information is not communicated to patients (or not to me at least) when the waiting time increased, I had to call to find out, having heard nothing and it was then up to 25 or more weeks c) a surgery date will not be given until 2 weeks ahead of the date, maybe this is now standard practice although it seems to vary between hospitals. This causes extreme problems for work and family related reasons, especially when the estimated time keeps changing as well. NHS Choices still informs us patients have the right to 18 weeks referral to treatment, but when I asked about this, it was dismissed somewhat as being unrealistic to attain, as there are so many more urgent cases coming up. This I fully understand (as a former NHS worker myself) but I cannot accept that is fair not to inform and communicate with patients as to the situation. I was made redundant from my job and am finding it impossible to get another job while waiting for surgery with no date known as I cannot commit to anything and this causes a lot of economic hardship. If we had better communication and knowledge of what the true situation is, it would help, as I know it cannot be helped about the numbers of patients.
Service here has been excellent
October 25, 2016
The service was excellent for a member of the family who had to go in with heart failure. It was very clean and the food was really good.
2 doctors very thorough
October 8, 2016
Needed ECN / Blood tests doctors kept me very informed.
Liver Department excellent care
Liver and Hepato-Pancreato-Biliary (HPB) Unit
September 30, 2016
I was admitted to the QEHB with liver problems. I've never been to hospital before but the standard of care was outstanding. Give Drs and nurses a pay rise.
medical treatment great, admin terrible
Neurology
August 2, 2016
Initial medical and subsequent treatment great. Arranging appointments obtaining information about diagnosis very slow and frustrating. Call a direct number only to receive a poorly pre-recorded message of when staff aren't available !?
Is a very big and busy hospital.
SLE Lupus Clinic
March 2, 2016
I have had a very pleasant and comfortable experience especially my Rheumatologist Doctor the SLE Lupus Consultant who has excellent people skill, he listens he has empathy and sympathy and understanding of how you may be feeling as a patient and he tried his very best to support you.
