Reviews (1159)

Good treatment provided.

October 3, 2023
My mom went to A&E with back pain and was seen within an hour. Good treatment provided.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your mother was seen and treated quickly (and well) when visiting the Emergency Department with back pain.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

More BSL interpreters are needed.

October 3, 2023
Recently my mom had a triple bypass at Q.E. My mom is deaf and the place is not set up for people who are deaf. The care was good but they were not able to talk to her at all. More BSL interpreters are needed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with supporting your mother's communication needs when she was an inpatient.

We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and also gain insight to improve the care and support we provide in future. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Taking good care of my brother.

October 3, 2023
My brother has MS and regularly goes to QE. They are taking good care of him.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your brother is well taken care of at his regular MS appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good and supportive.

October 3, 2023
I was in the Q.E. for 2 weeks during covid and they were very good and supportive.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how well you were looked after during your stay during the Covid pandemic and how supportive staff were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They see me on time.

October 2, 2023
I go to the liver clinic once a month and they see me on time and regularly update my prescription.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are seen on time at your regular liver clinic appointments and they regularly update your prescription.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

My poor Dad left on a trolley in A and E

A&E
September 30, 2023
My Dad who is 76 had a seizure on Wednesday evening. An ambulance was called and he was taken to Queen Elizabeth Hospital. My Mom went with him. On arrival he was given MRI scan and CT scan to rule out a stroke. He was then left to wait in A and E for a doctor to see him. My Mom was sent home in a taxi at 4.30 am. He wasn’t sent to a ward as no-one seemed to know what was wrong with him. He was left All day Thursday and Friday in A and E. He was provided with food and water but was unable to feed himself due to his hands shaking after the seizure. No-one helped him. On Friday he was told the hospital was taking him home, he sat on a chair in the discharge centre for 6 hour’s waiting. In the end my sister went to collect him. When she got there he was wheeled out in a wheelchair and found it incredibly difficult to get into the car, my sister questioned whether he was ok to go home and the nurse said he’d be fine. The nurse also said he had all of his medication. On returning home and reading his discharge notes it appeared he should’ve had a new medication, which was neither given or prescribed. I am utterly appalled that my Dad was tested this way in a care giving environment.
Sarah MacNulty

Reply from Queen Elizabeth Hospital Birmingham

Dear Sarah

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were a number of serious issues with your father's treatment at our Emergency Department - in particular the long waits, the lack of support to eat and drink, medication issues and spending 6 hours in the discharge lounge.

We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

I felt I could ask questions.

September 28, 2023
It was fine. I went to see a consultant. Information was sent in good time. I felt I could ask questions and they sent me follow up information in the post.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication both before and during your appointment was of the required standard and that you then received follow up information in the post.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Convenient. Train stops right outside.

September 28, 2023
Quite convenient. The train stops right there. The staff and appointments are okay. I know the building off by heart. They've started putting locks on the doors.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good hospital, helpful.

September 28, 2023
I sometimes go here. My wife takes me for appointments. I believe the hospital is good and helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the appointments you are attending here and that staff are helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Unbeleivable

A&E
September 28, 2023
5 hours then took to acutewardwaited 1 hour no one called doctors in office most time computer.
Msheilds

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait during your stay here.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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