Reviews (1854)

Excellent care for my late wife

Cancer services
September 2, 2024
My wife was treated here for liver cancer. The care she received was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care your wife received whilst being treated for liver cancer.

If you would like to provide any more information or further feedback about your wife's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Very happy with the care.

September 2, 2024
They are looking after my husband very well. They are doing their jobs brilliantly. He is very happy with the care.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care your husband has been receiving and that he is too.

If you would like to provide any more information or further feedback about you and your husband's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Very happy with the service

August 28, 2024
Very happy with the service. I don't have any problems with them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the care you have received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Excellent care and treatment as an inpatient

Renal Services
August 28, 2024
I was treated at the kidney/renal ward for a number of issues. I spent 2 weeks as an inpatient here. The care and treatment was excellent during that time.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received excellent care and treatment as an inpatient on the renal ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

An excellent hospital

Liver and Hepato-Pancreato-Biliary (HPB) Unit
August 28, 2024
I am a regular patient at the liver clinic and the hospital is excellent. It has very kind and helpful staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you receive at your regular liver clinic appointments - in particular the kind and helpful staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Wonderful care and support

Other
August 28, 2024
My mom was on a covid ward for 3 months. The care, support and help provided to her and the family was second to none.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your mother (and her family) received on the Covid ward during her 3 month stay.

If you would like to provide any more information or further feedback about your mother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Treatment explanation was very good.

August 28, 2024
Excellent support, care and help provided at the fracture clinic. The consultant was very helpful and explained things very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are dreally pleased to hear about the excellent care, support and help you received at the fracture clinic - and in particular that the the consultant was so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Seen at A&E straight away

A&E
August 28, 2024
I went into A&E with a broken ankle and was seen straight away and referred to the fracture clinic.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen, treated and referred to fracture clinic so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Care and support provided was second to none.

Cancer services
August 28, 2024
My mom had her chemotherapy at the QE cancer centre. The care and support provided was second to none.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care and support your mother received during her chemotherapy treatment at the Cancer Centre.

If you would like to provide any more information or further feedback about your mother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Poor care given to elderly mother

A&E
August 27, 2024
My elderly mother was admitted to A&E, very poorly. She spent 2 months in hospital. Clinical staff were terrible. They were eating, drinking and chatting amongst themselves. Ignoring patients. There were items in the cubicle from a previous patient. There was no offer of empathy from nursing staff particularly.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear your mother had apoor experience here - in particular staff attitude and the lack of empathy from the nursing staff.

If you think it’s helpful we are keen to listen to your concerns aboput your mother's care in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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