Reviews (1854)

Long waiting but excellent staff

August 21, 2024
I have been on the waiting list for thyroid surgery for the last 7 months. It's a very long time but staff are excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear that you've been on the thyroid surgery waiting list for so long we are pleased to hear that the staff loooking after you have been so excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and treatment provided

Ophthalmology
August 21, 2024
I had my cataract surgery done last week. Today I am here for follow up appointments. Excellent care and treatment provided.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the care you received both during and following up your cataract surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

All the departments have been good.

August 21, 2024
They're good. I have used lots of different departments and they have all been good. I have no issues with the hospital. I use them when I need to.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you've received from the various departments you have been under.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They're very good

Renal Services
August 21, 2024
Absolutely fine, they're quite efficient. If I turn up before my appointment time they will see me and I will be in and out within 20 minutes. They're very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care you receive from the renal team - in particular the efficiency and the speed that you are seen in clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I'm doing physio which is helpful

Outpatients
August 21, 2024
I am under them for long covid. We don't know what's happening, but they're monitoring me and I'm doing physio. It's helpful. I just get hit by complete tiredness.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you receive from the team managing your long Covid.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Pretty good and no issues with them.

Ear Nose and Throat
August 21, 2024
Quite good, pretty good, no issues with them and I see them regularly. They are really good, they keep on top of appointments and communication about appointments.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you receive from the ENT team - in particular the communication regarding your regular appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Supportive staff during chemotherapy

Oncology
August 21, 2024
I have chemotherapy every 2 weeks and every cycle was 36 hours. It ended in May this year. It was intense but the staff were great and supportive.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received during your chemotherapy cycles - and that staff were great and supportive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Same day surgery

Other
August 21, 2024
The team that saw me after my PEG tube came out said they would put me in the queue at 5AM, they had done the surgery by 10AM the same day. They then told me to go home and eat and drink as normal as they said the tube had been pulled out when the staples were removed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with your surgical care and that it was done so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Waited at A&E when a peg tube came out

A&E
August 21, 2024
I spent the night in A&E after the peg tube came out of my stomach. The seating wasn't great. They offered me morphine and I was in and out of sleep. Wasn't sure if I was having an operation, they took me to the emergency surgical ward at 5AM to discuss what was going to happen going forward.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are sorry to hear that there were issues with your care in the Emergency Department and some potential communication issues regarding whether you would have surgery or not.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I had to pay privately for a hip replacement

A&E
August 13, 2024
I had knee surgery in February and at the end of June I could hardly move. My husband took me to A&E and a bed was found at 3AM. I had x-rays on my pelvis and some blood tests. I was told that everything was fine by the consultant. I insisted it was a hip problem not pelvis. I ended up paying private for a consultation and then surgery privately for a hip replacement.
Margaret Ray

Reply from Queen Elizabeth Hospital Birmingham

Dear Margaret

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you weren't hapy with the care you received after issues following knee surgery.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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