Reviews (1647)

The mood of staff determines the service

Respiratory Care
May 13, 2024
I have check ups at the respiratory department and the service very much depends upon everyone's mood there. You can feel upset and that comes down to the staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your regular appointments in the respiratory team at the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience, in particular any more specific issues at your appointments, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The staff are very helpful

Other
May 8, 2024
I went there for an MRI scan and blood tests. The staff are very helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff have been so helpful when you have attended for your MRI scan and blood tests.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very competent physiotherapy staff

Physiotherapy
May 8, 2024
Very competent physiotherapy staff, who know their job very well. Excellent care and information provided by the staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the excellent care provided by the physiotherapy team and that staff are so informative.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Fracture clinic staff were amazing

Other
May 8, 2024
The staff at fracture clinic were amazing. Very helpful and kind. They referred me to physiotherapy for further support.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care received at the farcture clinic and that staff were very helpful and kind.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Out within 2 hours

A&E
May 8, 2024
I fractured my hand and went to A&E. They provided excellent treatment within 2 hours and I was referred to fracture clinic.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department when you presented with a fracture in your hand and that you were seen and treated quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They ran some tests

Other
May 8, 2024
They took bloods there and were very thorough. I have regular visits for temporal arteritis. She gave me some good advice.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the advice provided when you have been attending appointments regarding your temporal arteritis.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A 10 hour wait with a blood clot.

A&E
May 7, 2024
Long queues. 10 hours waiting time. You can die before you get seen. I had a blood clot in my leg and they left me waiting and then finally gave me medication and sent me on my way. It's so busy and they aren't properly assessing patients.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department and you have issues with the quality of assessment provided.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Lack of treatment for my dad.

unknown
May 7, 2024
My dad was admitted to the QE after a heart attack but he was discharged within a few days. He came back home and had another heart attack and died at home.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your late father's care.

If you haven't already we would strongly advise you to make contact with the Patient Advice and Liaison Service (PALS) to provide you and your father's details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and treatment

Cardiology
May 7, 2024
I had my bypass a few months ago. The care and treatment received was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the treatment you received whilst being here for a bypass procedure.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

My sister received excellent care

Cancer services
May 7, 2024
My sister was treated there for breast cancer. She received excellent care and treatment. She is now cancer free.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service your sister received whilst being treated for breast cancer - and we are even more delighted to hear that she is now cancer free!

If you or sister would like to provide any more information or further feedback about you or your sister's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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