Reviews (1647)

Understaffed at weekends and poor food.

Inpatients
April 23, 2024
I was an inpatient at ward 10 for six weeks after surgery. Staffing levels are very low on weekends. They need more nurses and doctors. Food was poor and tasteless.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with the care you received on Ward (4)10 - specifically low staffing and poor food.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham


Provider responded

Surgery was delayed

unknown
April 23, 2024
The surgery is delayed. Test results delayed. No telephone appointments. The response I get is long waiting times. It's appalling. I had surgery a year ago and there were complications leaving me with symptoms and left alone.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your surgery and tests results have been delayed and you've had post-surgery complications that have caused a great deal of distress.

If you think it’s helpful we are very keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham


Provider responded

Poor support, misdiagnosed.

Outpatients
April 23, 2024
I have cauda equina syndrome. I was misdiagnosed for years and after my neck surgery I am paralysed down to the waist. Poor help and support provided in the last few years.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with your care and you feel that you've been misdiagnosed and have had poor help and support provided in the last few years.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham


Provider responded

Supportive staff

Renal Services
April 23, 2024
I attend renal clinic for blood tests. The staff are very helpful and supportive.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff at your renal clinic appointments have been so helpful and supportive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care, treatment and information

Other
April 23, 2024
Staff at Rheumatology are very good and helpful. They have provided excellent care, treatment and information.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care, treatment and information provided by the Rheumatology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Not happy with the support I have received

Renal Services
April 23, 2024
I have had my kidney transplant over here. I am not happy with the support provided after the hospital discharge. They need to engage with the patient more after discharge and provide free transport.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with the support and care you've received after your kidney transplant - in particluar regarding engagement and access to free transplant.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

given the wrong medication

A&E
April 23, 2024
I came to A&E with suspected chicken pox and the doctor said everything will be fine and gave me the wrong antibiotics. Within 4 days my body was full of chicken pox and I lost one of my eyes because of this poor diagnosis.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were significant issues with the treatment you received in the Emergency Department following coming in with Chicken Pox.

If you think it’s helpful and you haven't already we'd strongly recommend that you make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very poor care on renal ward

Renal Services
April 23, 2024
Very poor care provided in renal ward. Most of the time staff are busy talking and drinking tea. I have seen two patients die in front of me and the staff were unaware about it.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are so unhappy with the care you received and witnessed on the renal ward.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent support for my transplant.

Renal Services
April 23, 2024
I had my kidney transplant over there. Excellent support provided from diagnosis to transplant surgery. I was on a waiting list for 2 years.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received excellent support before, during and after your kidney transplant surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very well planned.

Cardiology
April 23, 2024
I had my heart bypass over here. From surgery to discharge the support was good and everything was well planned.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your herat bypass went so well and you found that everything was so well planned.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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