Queen Elizabeth Hospital Birmingham

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Based on 1647 reviews
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Reviews (1647)

Cancer centre was excellent

Cancer services
April 10, 2024
My daughter had her treatment for intestine cancer at the QE. The treatment went very well and she is now cancer free. The support she received at the cancer centre was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your daughter received at the Cancer Centre - in particulat how well supported she was.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Can't fault them

Other
April 10, 2024
I have had my reconstructive surgery done here. The team are professional who treated me excellently. I can't fault them at all.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your reconstructive surgery went so well and the team who treated you were so professional.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Friendly consultant

Endoscopy
April 10, 2024
I had my endoscopy done at the QE. Everything went according to plan. The consultant was very friendly. He explained everything very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your endoscopy went so well - in particular how friendly your consultant was and how well he explained everything.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Waited 57 weeks for a referral

Gastrointestinal and Liver services
April 10, 2024
Was referred to hospital to see a gastrointestinal consultant appointment took 57 weeks. I phoned many times until seen.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your gastrointestinal appointment took so long to come through and that you had to phone repeatedly before you got one.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Kin and understanding consultant

Renal Services
April 10, 2024
My first experience as a NHS inpatient was when I reached the age of 84 years. When in January 2024 I was admitted to the Queen Elizabeth Hospital Birmingham. I was told that I had a "Severe Kidney Diseases" This was the first time I had required medical attention and I could not have been treated with more kindness and understanding than I had from my doctor and his team.
This kindness and understanding was extended and shared with my wife and two daughters who took my health problem seriously and had lots of questions for my medical team to answer. Which they did with patience and care. I am still attending the Kings Norton Dialysis Unit where the medical team is still lead by my doctor. The care and kindness that I receive could not be improved upon. My families care and concern for me is ever present with their many questions which the medical team never tire of and always answer with patience and understanding.
I have expressed my gratitude in writing to the Chief Executive officer at the QEHB with copies to my MP. I do sincerely hope that you will forward my sincere thanks and gratitude to the doctor and his teams at the Queen Elizabeth Hospital Birmingham and his team at the Kings Norton Dialysis Unit.
Jon Sims

Reply from Queen Elizabeth Hospital Birmingham

Dear John

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received both as an inpatient and from the Kings Norton Dialysis Unit.

Your thanks to the team have already been passed on.

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Can't get hospital transport

Cancer services
April 10, 2024
It is disgusting that I can't get hospital transport we don't have a bus and a taxi is £34 return.
Marguerite Caldecott

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues getting hospital transport to your appointments.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Consultant listens to my concerns

Other
April 10, 2024
I go to Nuffield House for regular diabetic check ups every 6 months. the consultant always listens to my concerns and answers all of my questions.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your regular diabetes appointments have been going well and the consultant has been so informative.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Staff are nice and helpful

General Surgery
April 10, 2024
I had a hernia operation and was booked in to the day care unit but had to stay overnight. The staff were nice and helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff looking after you during your hernia operation were so nice and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good care and treatment

A&E
April 10, 2024
I had a cold and tummy problems and went to A&E they did ECG and some other checks. I was there for 10 hours. I received good care and treatment
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care and treatment you received in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A skilled surgeon.

Other
April 10, 2024
I had my hernia operation over there. The skills of the surgeon were great but I had to stay in hospital for 10 days and the food was horrible.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that that your hernia operation went well we are sorry to hear that you weren't happy with the food during your subsequent stay.

If you would like to provide any more information or further feedback about your experience, in particular more detail about the food, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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