Reviews (1647)

Busy, rushed and parking is difficult

Outpatients
April 9, 2024
It's hard to find the right car park and the hospital is very busy and rushed. If I ask for directions they help me. Generally the staff are fine. One time my aunty had diabetes and the ward sister was a bit rude. I asked her questions and she refused to answer but another staff member over heard and helped me. They didn't follow the correct protocols.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with car parking and some staff attitudes.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent treatment received.

unknown
April 9, 2024
I was treated at maxillofacial department for a tumour on my neck. The care and treatment received was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you received during your treatment at the maxillofacial department for a tumour on your neck.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Doctors go the extra mile for their patients

Cancer services
April 8, 2024
I was treated there for prostate cancer. The care, treatment and support I received was excellent. The staff, especially the doctors are very helpful and go the extra mile for their patients.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and support you have received during your prostate cancer treatment and that the staff have gone the extra mile for you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Seen within an hour

Accident and emergency services
April 8, 2024
Went in with fractured arm and was seen within an hour. Excellent care and treatment provided.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your fractured arm was treated so quickly and that you received excellent care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A brilliant service.

April 3, 2024
The service was good, brilliant. They are great whenever I go for my eye. I was admitted and they did a great job. I was greatly satisfied and after their own treatment they referred me to the eye specialist and I was good with the treatment and therapy.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your inpatient eye procedure and that you are happy with the treatment and subsequent therapy.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Everything has been very good.

April 3, 2024
All my appointments have been really good. The doctors are good and communication well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that all of your appointments have gone well and that the communication with the doctors has also been positive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I am thankful for the NHS

April 3, 2024
We are not in a position to get free treatment but they give us the treatment anyway. I am thankful for the NHS. My husband had a very serious lung condition, he had blood in his lungs when we came here in December. He is now recovering.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the treatment your husband received and hope that his recovery is progressing well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Amazing physios

April 3, 2024
The FND Hope charity at the hospital at neurology is really good. They are useful and helpful as it took 7 years for a diagnosis. The physios there are also amazing.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the FND Hope charity and the physiotherapists.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

My sister is now cancer free

April 2, 2024
My sister was treated at the cancer centre and received excellent treatment and care. She is now cancer free and is seen every 5 months for screening and medical surveillance.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that your sister received excellent treatment and care at the cancer centre and is now cancer free.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Amazing support, care and treatment.

March 26, 2024
My father had his kidney transplant over there. He received amazing support, care and treatment. He was an inpatient for 3 months.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent support, care and treatment your father received during his 3 month inpatient stay to have a kidney transplant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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