Queen Elizabeth Hospital Birmingham Healthwatch Birmingham

Need access to more knowledge and skills

September 26, 2022

The MS nurse takes the lead, they see my wife quite regularly. I do not feel she gets what she needs. She needs more access to skills and knowledge. We've had to wait a year to see the nurse.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your wife's experience with our MS nurses has not been entirely positive and that you've had delays getting an appointment. We're also sorry to hear that you feel your wife should be getting more access to skills and knowledge.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Delay in treatment

September 22, 2022

Wife was diagnosed February 2020 and 1st appointment was meant to be 3 days after lockdown. She didn't start her infusions and treatment until August 2022. The communication has been slow and there has been very few, if any, appointments. I don't believe she has had a face to face appointment.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your wife's experience has not been an entirely positive one with delays in receiving treatment and issues with communication.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Could be more useful

September 22, 2022

I've only met the MS nurse once and he was from the Queen Elizabeth hospital. Not really useful, it's the same questions every time. Maybe it has helped me, I don't know. They did give me a booklet and some information on MS.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and your appointments with the MS nurses. We are sorry to hear that you feel the appointments are repetitive but glad that you have been given plenty of information about MS.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Waiting to hear from physiotherapist

September 22, 2022

I've been waiting to hear from a physiotherapist for 12 months and still haven't heard anything. I have a MS Nurse and they help me as much as possible.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for a physiotherapy appointment.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Things need putting in place sooner

September 22, 2022

With the occupational therapists, where there starts to become a risk things need to be done. Things should have been put in place much sooner rather than later.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have concerns regarding service that the Occupational Therapists are providing you.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

They have always looked after me fine

September 16, 2022

Had 14 operations at various hospitals including the QE hospital and they have always looked after me fine.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you've felt so well looked-after during your 14 operations here.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Great service received

September 16, 2022

I cut my hand badly, it was stitched back over there. I was in hospital for 5 weeks. Great service received.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent stay here and wish you well on your recovery.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Provided full support

September 16, 2022

The consultant explained everything very well and provided full support.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent and supportive service you received from your consultant.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

You are just a number

September 16, 2022

I have been there absolute years. They have gone so busy. You are just a number that get back to even when you are ill will take 3 weeks to get back to you. They don’t communicate about waiting times.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your recent experiences with us have not been positive and you have felt treated like just a number and such long waiting times to hear back from us.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Brilliant

September 15, 2022

Alright, they are brilliant.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you think we have provided brilliant care.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Queen Elizabeth Hospital Birmingham

Reviews (1294)

Need access to more knowledge and skills

Delay in treatment

Could be more useful

Waiting to hear from physiotherapist

Things need putting in place sooner

They have always looked after me fine

Great service received

Provided full support

You are just a number

Brilliant

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