Reviews (1828)

Good high standard service - parking poor

December 17, 2018
Very happy, good and high standard of service provision. Parking big problem.
Anonymous

Good staff - service slow

December 17, 2018
Helpful and friendly doctors
Helpful receptionists
Service is quite slow
Anonymous

Quality of care is high

December 17, 2018
In comparison to other hospitals they are much better, quality of care is high and staff good.
Anonymous

Lack of parking

December 17, 2018
Hospital and staff are ok. But main issue is lack of park and disabled parking is very limited today. I was able to park half a mile away on Bristol Road and have walked from there, I'm in a bad shape and very angry.
Anonymous

Staff very good

December 17, 2018
I am coming here since last 4 years and found this place is up to mark and staff is very good. Last year I was hospitalised for few days over here and one thing I can say was worse was the food they service to patients - its pathetic.
Anonymous

Polite, helpful & Supportive Staff

Orthopaedics
September 6, 2018
My appointment was smoothly handled with each stage already signposted from registration to x-rays to consultation with consultant (review of hip problem). Letter to confirm follow up appointment arrived following day after appointment. Staff at each stage were polite, helpful and supportive (reception, radiographer, nursing staff and consultant)
Anonymous

Excellent care

July 10, 2017
Excellent care in all respects
Anonymous

Poor ongoing follow up limited information

June 12, 2017
1) Poor ongoing follow up
2) Limited information about options
3) Surgery presented as only option for scoliosis (idiopathic)
4)Poor surgery outcome/limited immediate improvement / poor long term benefit
5)Poor long term outcome - hospital unwilling to explore alternatives, constant response to deterioration, there is nothing else they can offer.
Pauline

Reply from Royal Orthopaedic Hospital

Thank you very much for your feedback and I am very sorry to hear of your concerns. Could I please ask that you contact the Patient Advice and Liaison Service on 0121 685 4128 so that we may help address your concerns with you directly.


Provider responded

Ok, but waiting times are an issue

Orthopaedics
April 5, 2017
I have orthotics but the waiting times between getting new support shoes can be 6 or 12 weeks.
The consultant I saw, I was discussing with them the impact of flat feet on my hip. He referred me to physio but he didn't take too much notice when I was trying to explain
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you for your feedback and I am very sorry to hear of the delays that you have been experiencing. If you would like to discuss this please contact the Patient Advice and Liaison Service on 0121 685 4128 and we will be more than happy to assist you.


Provider responded

Really Good

October 11, 2016
Went to see the GP for steroid injections and they said the issue would go away. Eventually I went to the hospital and has physio. It was like a miracle, and I was taught to do some exercises at home which have helped.
Anonymous

Reply from Royal Orthopaedic Hospital

Thank you so much for taking the time to write your comments, it is very much appreciated. I will ensure that the Head of Therapies is made aware so that she can share this with the team. Thank you once again and I hope that you continue to benefit from the advice/treatment.


Provider responded

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Royal Orthopaedic Hospital

Contact

0121 685 4000

The Woodlands
Bristol Road South
Northfield
Birmingham
West Midlands
B31 2AP

Location

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