Reviews (2260)

Impressed by the high standard of service

November 15, 2023
I came here for a number of tests and scans. I am very impressed by the high standard of service provision. The staff and the facilities are excellent.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.


Provider responded

The staff and tests have all been good.

November 15, 2023
My x-rays and MRI's have all been good. The appointments have all come through email. The staff have been good. I'm just waiting for the knee clinic to discuss my results.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital and are pleased that you had a positive experience with us.


Provider responded

Best orthopaedic hospital in the Midlands

November 15, 2023
The best orthopaedic hospital in the Midlands. Consultants, registrars, sisters, nurses and porters work very well as a treatment centre. You should ask what the negatives are and there are none. Then the smell, there is no smell here. I have seen the hand surgeon and now waiting for the knee surgeon. I've never had a different meal here, the food is good.
Anonymous

Reply from Royal Orthopaedic Hospital

Reply from Royal Orthopaedic Hospital
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Wishing you well for your future recovery.


Provider responded

I don't have a bad word to say

November 15, 2023
I had my knee and hip done. They track you. I had a call to come in for bloods to make sure there is no leakage from cobalt. The staff and everyone are just amazing. I've not a bad word to say.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you have had positive experiences and wish you well for your future recovery.


Provider responded

A choice of communication

November 15, 2023
It's been good. Once an appointment ran over an hour and a half late. I had to go home and cancel it but they sent another appointment afterwards. I've been an inpatient here as well and all was great. They give you a choice of how you want to be contacted. I chose phone and that works well for me. I chose text and email. I guess it's better for them
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.


Provider responded

From staff to communication is good

November 15, 2023
It's good. Everything from staff to communication is good. I can't fault them. The after care in the department for my hands and elbow has been good.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you have had positive experiences and wish you well with your ongoing recovery.


Provider responded

Explain things well and you can ask questions

November 15, 2023
I come here every 2 years. Pretty good communication. They send letters and they keep to appointments. The oncology department is really good. They explain things well and you can ask questions. The staff are great.
Anonymous

I received excellent care and fast treatment

November 15, 2023
Excellent. I can't fault them. Started using them in March 2020. I have had excellent care. It was really quiet. All appointments went ahead as planned. I had operations and biopsies. All of the care went to plan and was executed well. I received a really quick referral and did everything within 3 weeks.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.


Provider responded

Great hospital

November 15, 2023
A great hospital. They helped me with my back and rheumatoid arthritis.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you have benefited from the care you have received and wish you well for the future.


Provider responded

Cancelled twice without informing me

November 1, 2023
My appointment for an MRI was cancelled twice without communicating it to me and on both occasions I came to know about the cancellation was when I had reached the hospital for the appointment.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital and we are sorry that you have not had the positive experience we would like.
If you wish to raise this with us please contact the PALS team on 0121 685 4128 or by email on roh-tr.pals@nhs.net


Provider responded

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Royal Orthopaedic Hospital

Contact

0121 685 4000

The Woodlands
Bristol Road South
Northfield
Birmingham
West Midlands
B31 2AP

Location

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