Royal Orthopaedic Hospital

I have been under The Royal orthopaedic hospital, for many years with back problems, but sadly back in 2020 these changed, and sadly that is when my care within the hospital changed too.
My consultant sent me for an MRI scan, over 10 months later of my and my GP chasing the results, I was informed I had an impinged nerve in my spine and needed to see a spinal surgeon, I was referred to 1 and he informed me that the MRI was out of date so I needed a new 1, I had this done and went back to him,he then said no surgery even though the nerve is trapped, my symptoms got worse and he sent me for another MRI and some NCS testing. Again my results sat for close on 7 months with me and my GP chasing, they informed me they never had the results (it later came to light from a SARS request they did) and because this happened again, and waiting so long and my health was getting worse, I decided to make a formal complaint.
Sadly it was the worse thing I ever did, my consultant sent me a letter documenting my complaint (which is strictly not allowed) and really personal attack in the letter and then discharged me from his care, I went to the Ombudsman and they informed he couldn't do this so too log a new complaint, I did a meeting over the phone took place and he claimed he never knew they had the results and he would see me, this then took another 3 months to book in. He then requested a new MRI scan again and informed he would see me when back. However from this happening my symptoms got worse, I went to A&E and they referred me to the ROH as an urgent, as lost a lot of the use in my legs and bladder, however the ROH never called me and left me for 6 days like this, and have now been informed I have been discharged again.
I contacted the complaint team, but they just simply don't care and not bothered, but talk about the outstanding patient care they provide, sadly I haven't had this. I then got a call from the CSL, he said he had taken the time to call me now, but he didn't have too so I should be grateful, it was awful, he confirmed my MRI will come to me, my own spinal surgeon has meant to have been calling me since the 10th Oct and nothing, no call nothing, I've chased his secretary again nothing (this isn't unusual you have to do all the chasing at the ROH, they NEVER contact you).
So been left, and informed based on what's happened with A&E and how left my the Ombudsman to make a further complaint which I have done, and they are questioning why I am complaining and at present not acknowledge it.
Basically since I made a Complaint my care has been hugely compromised, they fail to engage, my consultant is clearly unhappy I raised a concern, even though I am within my rights to do so, and now I am seriously paying the price for it, waiting times elsewhere over a year, and my health is getting worse by the week, and no one cares, I just can't believe it.

Wonderful. The medical staff provide brilliant care. I had a niggle with reception staff today. They didn't greet me and they weren't busy. The porter apologised for them. They sent me to another floor when they should have checked me in downstairs. Overall it's a good hospital. I've been coming here for 40 years.

Reliable and professional.

I have stayed here as an inpatient for 3 weeks after surgery. the care, support and food was excellent. The only challenge has been to get a follow up appointment which is a year late.

I have used the back pain service and my experience was good. The staff are friendly, prompt and efficient. My appointment was on time.

After coming here with my daughter who has had both hip replacements here. I have asked my GP to refer me here now I need help.

They have sorted both of my knees. The surgeon is amazing. During the pre-op meeting he explained what he would be doing and how long it would take to recover.

I have been treated here for arthritis for the last 10 years. The staff are very kind and helpful. Communication with me and my GP is excellent.

Staff are kind and friendly. The general facilities are excellent.

Much quicker hospital than others