Shenley Green Surgery
Feedback Rating
Based on 52 reviews
Reviews (52)
No follow up
April 19, 2024
Was prescribed high blood pressure tablet over 6 months ago and have not had any follow up appointments to see how I am getting in with them.
They communicate with me well
March 26, 2024
They're okay. Mom will make an appointment for me when I need one. I think they are okay and talk to me when I get there and explain things in mono tone to keep my attention as I have Autism and ADHD.
Locum doctors are clueless
January 22, 2024
Very difficult to get an appointment and most of the locum doctors are clueless about my medical condition and previous medical history.
I don't want to explain to a receptionist
January 17, 2024
When I ring reception they ask what is wrong with me. I find it's not good. It's confidential so there is no need to explain to a receptionist. It took 2 to 3 weeks to get an appointment there. I prefer the same doctor but there are different doctors every time I go there. I have to then explain my history to them every time. I have been using this place for a long time and the service has gone down hill since covid.
Takes ages to get an appointment for results
January 15, 2024
As long as you don't need an appointment they're alright. I had bloods done there and it took 3 weeks for them to book an appointment and to discuss the results. They had them back on time it just took so long to get an appointment. The staff are alright. There's always one that isn't the best but the nurses are really nice.
Very difficult to get through.
November 20, 2023
They just don't answer the phone at all. It is very difficult to get hold of them.
Not getting prescriptions on time
October 12, 2023
when trying to order prescriptions on line there is a date that you can't order before or they are refused. then when you do order it takes 5 days before they are done usually waiting for Dr to sign, then when you phone to say the that you have been told this are asked why did you leave it so late to order
Good fast response
September 7, 2023
Good fast response. Although it takes time before you are able to reach out.
Can hardly get an appointment
August 23, 2023
Terrible. Can hardly get an appointment. Won’t give you the medicines you need. For eye infection to diabetic patients they say to buy the medicine over the counter. Reception staff want to know what problem is before allocating doctor, even when I say it’s sensitive. They say they need to know so they can allocate the correct doctor, when they should just allocate any doctor.
They are a good doctors
June 27, 2023
The doctors come out to my house, they are a good doctors.