Shenley Green Surgery

A nightmare to get an appointment

Never able to get face to face appointments and they don't always phone back.

It is now 28th September 2021 no flu jabs available. They will tell you when the arrive. I doubt it same last year ran out. Who does the ordering? Go to surgery shutters down no explanation why. All my friends have had theirs. Recommend good service at your pharmacy and much nicer staff.

Unable to get an appointment and covid 2nd jab delayed. Was told by receptionist that 14-15 weeks from first dose was acceptable, against JCVI guidelines recommended 8 weeks between jabs! Since have made a complaint but haven’t had a response, 3 months now.

You can't get an appointment by phone and definitely not face to face it takes at least 30 minutes to get through on the phone only to be told to call back after midday. The service is shocking

Unable to get dr appointment, up to 45 minutes on hold when you telephone them, and sometimes they cut your call.

Lacking in appointments for people that work.

Generally Terrible. Restrictions during the pandemic have made life difficult for all of us but the service here is worse than usual. I have recently phoned three surgeries for various reasons. Two of them answered and dealt with issues in a matter of minutes. At Shenley Green I have typically been on hold for thirty minutes or substantially longer before getting to talk to anybody. The response has sometimes been inadequate and inappropriate, if not confused and contradictory. They did not appear to know how to deal with mental health problems. Nor did they seem to offer any kind of photo or video consultation. Their response to recent contacts has delayed treatment and allowed conditions to deteriorate. I must say that some of the doctors are very good, if only you could get to talk to them when you need them.
Prize Draw Data – 14/4/21

Extreme difficulty in obtaining an appointment and doesn't have consistency re seeing your allocated GP.

Phone is never picked up when calling well hardly ever and it's nearly impossible to get a face to face consultation can't stand the phone consultations .